Billing voicemail

There seems to be a problem with the billing voicemail line 9-4053. Please have patrons send emails to billing@library.ucsc.edu until fixed. If they really, really need to speak with someone you can give them my extension 9-3381. I will let you know when it is fixed.
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Sara Puhl
Library Billing Coordinator, UCSC
1156 High St.
Santa Cruz, CA 95064
831-459-3381 Phone
831-459-8206 Fax

Billing questions tip

Jess had a good reminder if you encounter a billing question.

Be sure to ask the patron what the bill is for: Printing or library material

If it's printing, refer them to the central IT support line 459-4357 or help@ucsc.edu

If it's a library material fine, refer them to Access or point them to the online library billing form at http://library.ucsc.edu/services/borrowing/billing

Library fees and fines increase on July 1st

Effective July 1, 2009, library fees and fines will change.

-Overdue charge for regular items: $9 per item
-Overdue charge for reserves items: $5 first hour or partial hour; $2 for each hour thereafter; $75 maximum
-Billing/processing charge for items over 45 days past due: $20 per item

For more details and information:

http://library.ucsc.edu/services/billing