Placing holds on Reserves material

A question that comes up often at the desk and on Ask A Librarian is how can a patron place a hold ahead of time on a book that is on Reserve. A patron can place a hold up to a day in advance on a Reserve item, but only in person. They can also take a Reserve item out overnight if they place a hold 2.5 hours before we close in person (so for example 9:30pm for M-Th) and then it has to be back 1 hour after we open the next day.

QuestionPoint difficulties

Just a note to let you know that the QuestionPoint service has been crashing frequently over the last week or two. Obviously QP is working hard to fix this but reports are now coming in that librarians and patrons are becoming increasingly frustrated by the ongoing problems. Should you hear from a frustrated patron please assure them that the problem is being addressed and that there are alternative ways of contacting us listed on our Ask-A-Librarian page <http://library.ucsc.edu/info/askalibrarian.html>.

QuestionPoint update

Hello QP Chatters,

At yesterday's QP virtual users' group, Carol Bonnefil spoke about the technical problems we've been experiencing during June and July. QP wants all chatters to report such problems, including crashes, slow downs, error messages, etc. at the time they are happening, using the Support and Feedback link at the top of the QuestionPoint login page.

I just wanted to point out that we should all report problems DIRECTLY TO QP and not to your QP service manager at your library. The more immediate the report, the better QP can do its trouble shooting.

thanks,
Lynn

Lynn Jones
Co-chair UC Digital Reference Common Interest Group
Reference and Instruction Librarian