Dropped wireless connections on laptops

For the past week+ CNS has been seeing laptops with dropped cruznet wireless connections. Here are directions for what to do depending on whether it is a University owned or personally owned device.

If the device is a checkout laptop or iPad, try rebooting the device (making sure they have saved their files to external media)
if that does not solve it put in an ITR ticket and mark the machine out of order.

If the device is a patron owned machine, please have them open up an ITR ticket by emailing help@ucsc.edu or calling 459-4357
it would be good if they could include their CruzID and their computer's MAC address. (how to get MAC, http://www.tvcc.cc/ISS/Find-MAC-Address.cfm)

So far this behavior has been seen at both McHenry and at S&E. The networking people really need tickets for this issue to be able to troubleshoot and resolve it.

Thanks,
Frank

Cruznet issues

If you have a patron who cannot connect to Cruznet wireless (no page will load, they cannot get an IP address) and/or they are getting logged off repeatedly please put in a ticket.

-Include the person's name and their MAC address. Here is a website on how to find the mac address of common operating systems, http://www.wikihow.com/Find-the-MAC-Address-of-Your-Computer, and Apple iOS devices http://osxdaily.com/2010/08/05/find-iphone-mac-address/.
-The CNS help desk can also put in the ticket and has information on how to get the MAC address.

Thanks,
Frank Dang