Canon printer/copier in the Interlibrary Loan Student Room

Hi,
Toward the end of the day on Monday, 1/10/11, the color printer/copier in the ILL student room was having trouble. We have placed a service call and at this point have turned off the machine in anticipation of tomorrow morning's power outage. I will send a message when this machine is up and running again.

-Josh, ILL

Special Collections NRLF request form link

This is the link for Special Collections NRLF requests:

http://library.ucsc.edu/speccoll/special-collections-nrlf-request-form

My ILL Requests update

Hi All,
This is to inform you that a fix is being put in place that might affect patrons who are trying to access the 'My ILL Requests' service OR might affect when they go to place interlibrary loan requests. We are having CDL change the field where patrons enter their barcode in request and 'My ILL Requests' so that they will no longer be able to put hyphens or spaces between the numbers of their barcode. Patrons were supposed to be putting their barcodes in like this all along, however, the entry field would allow all sorts of variations which would go on to create a distinct account in the interlibrary loan system.

Basically, over the next few days/weeks/months, if you encounter a patron who is having difficulty logging into ILL services you may want to ask how they are going about entering their barcode.
Barcodes should be entered as one continuous string of numbers.
ie: 2210600642878X
AND NOT
22106-0064287-8X OR any other variation like this.

If the patron continues to have trouble please refer him directly to us (call, or e-mail ill@library.ucsc.edu). This fix should be in place sometime on Monday Nov. 15th.
Feel free to write back for any clarification!

-Josh, Interlibrary Loan

New format for My ILL Requests

Hi everyone,

There is a new look to "My ILL Requests" when patrons log in. If they don't click on the small "Show everything" box in the upper left-hand side of the screen, at the top of their list, then they will not see items that have not yet been shipped. So if you are helping anyone in the Ask A Librarian RT or at the desk, keep that in mind if they say none of their requests are displaying (or things are missing) and they've logged in correctly.

Thanks, Laura

New ILL manual forms

Hi all,

There was a time when community patrons without library accounts needed to complete a paper request form for items held at NRLF. No more! We now have online forms, which don't authenticate using library barcodes, so all those patrons who can't use Request can use these forms.

The forms are linked from the ILL pages (on the right hand side, under "Related Links"), and they live here:

books: http://library.ucsc.edu/services/borrowing/ill-manual-book-request-form
articles: http://library.ucsc.edu/services/borrowing/ill-manual-article-request-form

Let me know if you have any questions.

Thanks,
Sarah