Laptops and iPads update

McHenry laptops are now stored are now stored in the same way as the S&E laptops: each bag contains a laptop and charger of the same number, and can be found in the green cabinet behind the Circ Desk.  The new bags only zip across the top.  We will no longer recharge laptops, but they do come with a charger (that has its own barcode and is checked out also).   iPads are also in the same green cabinet, and will be charged (you'll see a powerstrip next to them inside the cabinet).

Dropped wireless connections on laptops

For the past week+ CNS has been seeing laptops with dropped cruznet wireless connections. Here are directions for what to do depending on whether it is a University owned or personally owned device.

If the device is a checkout laptop or iPad, try rebooting the device (making sure they have saved their files to external media)
if that does not solve it put in an ITR ticket and mark the machine out of order.

If the device is a patron owned machine, please have them open up an ITR ticket by emailing help@ucsc.edu or calling 459-4357
it would be good if they could include their CruzID and their computer's MAC address. (how to get MAC, http://www.tvcc.cc/ISS/Find-MAC-Address.cfm)

So far this behavior has been seen at both McHenry and at S&E. The networking people really need tickets for this issue to be able to troubleshoot and resolve it.

Thanks,
Frank

New laptops/iPads/calculators/headphones checkout policy

Hi all,

In order to bring our laptop and other equipment lending policies in line with the iPad pilot we have made some changes effective this morning. All laptops, iPads, and calculators can now be checked out for 4 hours at a time. This equipment can be taken outside of the library and may be checked out overnight after 8:30pm. Headphones may also be checked out for 4 hours, but patrons may not take them outside of the library and they cannot be checked out overnight.

If you have any questions please don't hesitate to contact me.

Nicole