How to use the photocopiers

• Copiers are on the south end of the 2nd floor of McHenry, inside half-wall area
• Color copying is available on 3rd and 4th floor machines for 25 cents per page
• Students pay 8 cents per page for black and white
• Guests pay 15 per page for black and white
• Everyone pays 25 cents per page for color

Student photocopying:

1. Students charging their account pay 8 cents per page for black and white (and 25 cents per page for color, only on 3rd and 4th floors)
2. Touch the screen on the copier (no need to use the kiosk)
3. Username = their CruzID (first part of email address)
4. Password = last 4 digits of their University ID (in the middle between the dashes)
5. Hit OK
6. Click on "charging student account"
7. Hit the "Copy" button to the left of the touchscreen
8. Now patron has access to the control panel
9. When finished, press the "Other Function" button on the left of the touchscreen, then "logout on the touchscreen
10. Important: if student does not logout, someone else can make copies charged to them

Faculty and staff photocopying (or see guest also):

1. Same steps as above but a FOAPAL must be entered to charge
2. Otherwise, use the Guests pass kiosk

Guests/visitors/community/any student not wishing to charge their account (though it will cost students 7 cents more per page this way):

1. Guests pay 15 cents per page for black and white (and 25 cents per page for color, only on 3rd and 4th floors)
2. Follow the instructions on the kiosk to obtain a passcode; only accepts bills, no coins, no charge cards
3. Once code is obtained, touch the copier screen
4. Hit the "Copy" button to the left of the touchscreen
5. Now patron has access to the control panel
6. When finished, press the "Other functions" button on the left of the touchscreen, then "logout on the touchscreen
7. Important: if patron does not logout, someone else can make copies charged to their code

Refilling paper in public copiers

The paper is refilled in all of the public copiers (2nd, 3rd, and 4th floors) by our IT staff and students, not the Campus Copier Program. Report copier service problems to the Campus Copier Program by calling 459-5799.

Copying, printing, and confusion...

There seems to be much confusion about the new staggered copying pricing and codes and signage... so here are a few reminders and some things I didn't know:

-the copiers now do double-sided copying (they didn't before) -- it's referred to as "sidedness" on the signage
-the copiers on 3rd and 4th (only) now do color copying (they didn't before) and it's 25 cents (for everyone)
-the only time a card is now needed is for printing for those who don't have or want to use a CruzID gold account (still need a $1 bill)
-all copying requires logging in to the machines; students use CruzID Gold, all others put cash into the copier kiosk and obtain a login
-the PIN that the signage refers to is the last 4 digits of a student/staff/faculty university ID #
-CruzID Gold account copying is 8 cents per page
-non-CruzID Gold copying (aka guest) is 15 cents per page
-students who don't want to charge their account for whatever reason can use the guest kiosk for copying but they will pay 7 cents more per copy than the student rate of 8 cents

And we do have another flatbed scanner in McHenry on the 2nd floor near the IT/Ref Desk. It's in a computer cubicle near the color printer.
It's not as good for images, but fine for text.

Hope this helps!

Best,
Laura

Problem with public copiers - extra charges when using bypass tray

Frank Dang reports:

Public Services staff,

I wanted to alert you to an intermittent copier issue. McHenry Infocommons copiers and Cowell Room Copiers.

Sometimes when using the bypass the new copiers are double charging patrons. On Monday I tested this with the copier services staff and we were double charged. Pat True when back and tested it again with the copier technician and could not re-create the problem.

If you have a patron using the bypass tray on the new copiers in either building and they complain of double charging please notify ps_copiers@ucsc.edu and fdang@ucsc.edu with the time, date, copier number and a small explanation of problem.

If a patron is charged incorrectly the Circulation desks have refund forms, and the McHenry circ desk has cards for refunds.

Thanks,
-Frank

Updated policy regarding double-sided copying

There is no duplex copy support on the Copier services copiers here in the library, automated or manual. This will be fixed when the campus goes to a new copier and payment system, which there is currently a RFP in progress. Duplex will be available again when the new system goes in.

When using the bypass as a manual duplexer more jams will happen. Copier services had to turn off the automated duplex functionality on these copiers due to a compatibility issue between the payment systems and the copiers. Regarding the duplex issue some of the reasons duplex was turned off was because of the impact of support of having jams frequently, the payment issues, reliability and stability.

Elizabeth Cowell is the library contact to work through service issues with Campus Copier and Print services.
Omar will educate the Library ITS students on copier duplexing.

-Frank Dang

Double-sided copying in InfoCommons (revised)

The copier repair person had to disable double-sided (or duplex) copying as it was jamming the copiers. It jammed repeatedly when the person only had money to copy one side but it was set on duplex. The only remedy was to disable the function. So, if someone tries to use that setting, the paper trays will be grayed out (unavailable).

There is a workaround (and two students just asked this very question today):

Make a copy on the glass with the book or paper in the normal position. Then take that copy and put it in the bypass tray (on the right side of the copier), face-up with the printing facing towards you. Then place the next copy to be made from a book or piece of paper on the glass, and choose "Bypass Tray" on the control panel. That's how the copier will know to use that piece of paper and not paper from the lower regular trays. It has to be done one sheet at a time.
(Troubleshooting tip: if the paper edge is at all curled it may jam or feed at an angle, so make sure the paper is straight)

Tip for Slug Card dispenser and "newer" bills

This worked for a student with a $5 bill that had color and the large image: try putting the bill in the opposite direction from what the bill slot says. It did not work the regular way, but it did this way. I don't know if this works for larger bills but it might.

Slug Copy Card Reader Tips and Hints

In the past week we have seen an increasing number of jams in the Slug Copy Card readers. Here are a few tips and hints that can help reduce jams and keep the machines operating smoothly.

1. Ensure that cards that patrons are using or that you have distributed to patrons are free of excess build-up. More specifically, tape of all varieties, dirt, dust, and anything that feels the slightest bit sticky on the card. If need be, you can clean the cards with an alcohol dampened paper towel or cloth

2. Please don't attach anything to cards like balance post-its that could be put into the reader with the card. Any tape, post-its or rubber bands will jam the reader.

3. Sometimes patrons will forcefully insert their student id's or a copy card from Fedex Kinko's. When this happens, call ITS staff before attempting to remove the card as both the reader lens and the card are susceptible to damage when removed incorrectly.


Thank you,

Omar for Library ITS

So what happened to the services offered by Xpressit!?

Here's an update on where the mini-copy center services of Xpressit! (formerly in the Bookstore plaza) have gone...

http://printing.ucsc.edu/

They are now offered by Printing Services in Baskin Engineering. From their page:

"We provide fast, cost-effective printing from black and white through four-color printing in all sizes – up to 19" x 25" (and beyond, with our large format printer). We offer free delivery on orders for customers on and off campus! In a hurry, need it now or overnight? Let us know. We can meet your needs!

Products & Services

Offset Printing	Quick Copies
Electronic Pre-Press	Flyers
Document Scanning	Booklets
Large Format Posters	Signage
Promotional Products	Bindery Services
Professor Publishing Services	Printer Paper
Copyright Clearance Services	Graphic Services
Project & Data Management

---

Location Basement of Baskin Engineering B66 Phone: 459-2925 Fax: 459-3899 Email: printing_services@ucsc.edu

Hours Monday through Friday 8 a.m. - 5 p.m. Additional info: Fax service I confirmed that they still provide a public fax service, payable by cash, debit or credit. It's $1.00 per page to receive; $2.00 for the first page to send and $1.00 for each additional page; for international, $3.00 for the first page, and $2.00 for each additional page. LM 4/15/10

New 2nd floor copiers: screen message

The new Ricoh copiers have been installed by Copier Services on the 2nd floor. They are no longer free and are back to the normal pricing (15¢ per page when paying with cash, 8¢ per page when using a Slug Copy Card).

The screen on the copier now displays a message (which we are trying to have changed to something more intuitive) that says:

"To use the following function(s), set Key Counter. Copier"

This means:
"The copier is ready to be used, put a Slug Copy Card in the tower to make a copy and have access to the control screen"

It also displays a tiny message at the bottom left of the screen that says:

"Cannot connect with DHCP server. (101) Contact the Administrator."

This means: "I don't have a server to connect with (and won't), so ignore this message."

We are trying to have these either removed or fixed, so stay tuned.

The 3rd floor old copier is currently out of order. The 4th floor old copier is working.

Where to get change update

The Back Perch at the ARCenter is gone. According to Dining Services, the McHenry Library coffee cart is supposed to be staffed 10am-2pm, Monday-Friday.

McHenry Library change machine is gone

The McHenry Library change machine located on the second floor, near the copy machines, is gone. The costs associated with the change machine were excessive.

Thanks,
Sarah

Head of Access Services
University of California, Santa Cruz
(831) 459-3878

Other possible options for change:

-Library cafe (if you buy something you can get change)
-Hahn cashier (Window Hours: 9 am to 4 pm Monday-Friday)
-Bookstore
-Ask other students or staff

Stay tuned for an update "cash on campus" post....

XpressIt! in bookstore plaza will be moving 12/11/09

At the end of Fall 2009, XpressIt! next to the bookstore will be moving in with Print Services at the Baskin Engineering location. They will be open at their current location until 12/10/09 from 7:30am-6pm. They will re-open on 12/15/09 in their new location in the basement of Baskin Engineering B66. They will be offering new services such as a new online ordering system.

For more info: http://printing.ucsc.edu/xpressit