Copying, printing, and confusion...

There seems to be much confusion about the new staggered copying pricing and codes and signage... so here are a few reminders and some things I didn't know:

-the copiers now do double-sided copying (they didn't before) -- it's referred to as "sidedness" on the signage
-the copiers on 3rd and 4th (only) now do color copying (they didn't before) and it's 25 cents (for everyone)
-the only time a card is now needed is for printing for those who don't have or want to use a CruzID gold account (still need a $1 bill)
-all copying requires logging in to the machines; students use CruzID Gold, all others put cash into the copier kiosk and obtain a login
-the PIN that the signage refers to is the last 4 digits of a student/staff/faculty university ID #
-CruzID Gold account copying is 8 cents per page
-non-CruzID Gold copying (aka guest) is 15 cents per page
-students who don't want to charge their account for whatever reason can use the guest kiosk for copying but they will pay 7 cents more per copy than the student rate of 8 cents

And we do have another flatbed scanner in McHenry on the 2nd floor near the IT/Ref Desk. It's in a computer cubicle near the color printer.
It's not as good for images, but fine for text.

Hope this helps!

Best,
Laura

Canon printer/copier in the Interlibrary Loan Student Room

Hi,
Toward the end of the day on Monday, 1/10/11, the color printer/copier in the ILL student room was having trouble. We have placed a service call and at this point have turned off the machine in anticipation of tomorrow morning's power outage. I will send a message when this machine is up and running again.

-Josh, ILL

CruzID manager web pg down tonight

The cruzID manager website (http://cruzid.ucsc.edu) will be unavailable from 10pm-midnight tonight.

Printing authentication will still work for patrons. Students will not be able to configure or change their CruzID Gold passwords. This is an urgent change from the IDM team.

-Frank Dang

Tip for Slug Card dispenser and "newer" bills

This worked for a student with a $5 bill that had color and the large image: try putting the bill in the opposite direction from what the bill slot says. It did not work the regular way, but it did this way. I don't know if this works for larger bills but it might.

Handout at Ref Desk explaining printing

IT Help Desk hours for Fall

The Fall Quarter hours for the IT Help Desk in the InfoCommons is:

Monday-Thursday: noon-3pm and 5pm-8pm
Friday: noon-5pm
Saturday: CLOSED
Sunday: noon-3pm and 5pm-8pm

So folks working the 10am-noon Ref Desk shift may get more printing and computing questions.
Some incoming freshmen have their CruzID Gold passwords already, and some do not. So it's always good to ask if they do, as they often just buy a card when they didn't know they could charge printing to their accounts.

New IT Desk hours for McHenry

Omar let us know that they have a new student assistant who will be trained and on the desk, starting Thursday, August 12th. There is a new schedule also, for Summer Session II: Monday-Thursday, 12:45pm-7:45pm. So today (Tuesday) and tomorrow (Wednesday), there will be no public service coverage.

Call 9-2486 if you need IT Help beyond what we know how to do, or put in a ticket .

Laptop printing

We had a public services meeting an noon today to discuss the Personal Laptop Printing Pilot. I thought all staff would be interested in this pilot as printing from personal laptops is a question we probably all get. While it is a relatively straightforward process for PCs, it is fairly complex for Macs. Information on the pilot is available on the Library website at http://library.ucsc.edu/services/printing-computing. Thanks to Frank Dang and the CNS staff for launching this.

Elizabeth

Slug Copy Card Reader Tips and Hints

In the past week we have seen an increasing number of jams in the Slug Copy Card readers. Here are a few tips and hints that can help reduce jams and keep the machines operating smoothly.

1. Ensure that cards that patrons are using or that you have distributed to patrons are free of excess build-up. More specifically, tape of all varieties, dirt, dust, and anything that feels the slightest bit sticky on the card. If need be, you can clean the cards with an alcohol dampened paper towel or cloth

2. Please don't attach anything to cards like balance post-its that could be put into the reader with the card. Any tape, post-its or rubber bands will jam the reader.

3. Sometimes patrons will forcefully insert their student id's or a copy card from Fedex Kinko's. When this happens, call ITS staff before attempting to remove the card as both the reader lens and the card are susceptible to damage when removed incorrectly.


Thank you,

Omar for Library ITS

So what happened to the services offered by Xpressit!?

Here's an update on where the mini-copy center services of Xpressit! (formerly in the Bookstore plaza) have gone...

http://printing.ucsc.edu/

They are now offered by Printing Services in Baskin Engineering. From their page:

"We provide fast, cost-effective printing from black and white through four-color printing in all sizes – up to 19" x 25" (and beyond, with our large format printer). We offer free delivery on orders for customers on and off campus! In a hurry, need it now or overnight? Let us know. We can meet your needs!

Products & Services

Offset Printing	Quick Copies
Electronic Pre-Press	Flyers
Document Scanning	Booklets
Large Format Posters	Signage
Promotional Products	Bindery Services
Professor Publishing Services	Printer Paper
Copyright Clearance Services	Graphic Services
Project & Data Management

---

Location Basement of Baskin Engineering B66 Phone: 459-2925 Fax: 459-3899 Email: printing_services@ucsc.edu

Hours Monday through Friday 8 a.m. - 5 p.m. Additional info: Fax service I confirmed that they still provide a public fax service, payable by cash, debit or credit. It's $1.00 per page to receive; $2.00 for the first page to send and $1.00 for each additional page; for international, $3.00 for the first page, and $2.00 for each additional page. LM 4/15/10

Billing questions tip

Jess had a good reminder if you encounter a billing question.

Be sure to ask the patron what the bill is for: Printing or library material

If it's printing, refer them to the central IT support line 459-4357 or help@ucsc.edu

If it's a library material fine, refer them to Access or point them to the online library billing form at http://library.ucsc.edu/services/borrowing/billing

No printer at the Ref Desk

As a reminder for those that have been away from the desk and are back for Spring Quarter, there is no longer a printer at the McHenry Ref Desk. Details are below in Lucia's March 11th refall message:

"The printer at the McH ref desk is being moved to the Ref offices to replace the dead one. This means we will not have a printer at the Ref desk until further notice.

The desk machines still print to this printer, but you will need to 
walk into the office (next to the mailbar) to retrieve anything you 
print from the desk.

Let me know if you have questions.

thank you,

Lucia"

Printing update and clarification

From the public computers, there is no longer a second popup window (that tells the patron how much the print job will be). That changed with the new system, but some did not hear about the change. Macs didn't need the notify acknowledgment, but PCs did, to send the print job. It was a feature of the old
printing system, that we did not implement in the new version. So now all the patron needs to do is name the print job and then pick it up from one of the release stations. They will see the cost when they pick up the print job from the release station (Thanks to Frank Dang for this clarification).

Out-of-order microfilm reader/printer

Here's what's happening with the out-of-order microfilm reader/printer:

The BMI technician has been called, and will try to make it up here this afternoon. If he's not able to make it today, he'll definitely be here by Thursday the 28th.

Please let me know if you have any questions.

-- Molly

Update on 1/28/10:
Roger was able to fix the MP90 but he said that the motor on the supply side that turns the reel is not working, making it necessary for patrons to manually roll the film. He'll let us know whether or not he can find a replacement motor.

CruzID Gold setup tips

Hi everyone,

I have found I have had to do a bit more explaining about what the CruzID gold is to students. Here's a list of things I always include in the explanation that seem to help the setup go smoothly and help them understand what they are doing:

-tell them that their CruzID is the first part of their UCSC email address (before @ucsc.edu), and not their student ID#
-they already have a blue password, and that is their email password
-the gold password will enable them to eventually get into other systems on campus, the first first one is charging library printing to their account (and this works at both libraries)
-this is a one-time setup process
-they may not have had to choose a secure password before so they need to read that sentence about how long the password must be and what it must contain (saves time and multiple unsuccessful attempts)
-make sure to hit "OK" or "LOGOUT" before moving on to the gold student print release station
-there is a bug that sometimes happens with the gold release station, and their new gold password won't work. CNS is working on it, and advises to try again in a couple of minutes. they may have to do that more than once. If still unsuccessful, let them know other options (print card if they have one, loan them ours, etc.), and report to CNS.

Hope this helps when you are assisting students with this process.

Best,

Laura

CNS desk staffing

CNS will be running a temporary schedule from Jan 5-Jan 10. Students will be staffing both libraries according to the attached pdf file (check your email; copy will be at the desk also) to assist the switch over to the new printing system. Students are undergoing training to assist patrons in setting up their new "CruzID gold" account passwords to accommodate the new printing system and the option of student account billing. There will be no dual coverage support on Tuesday and Thursday from 1-4pm. Please 9-2486 if you need assistance at anytime. Thank you,

Omar Mojaddedi

Caring for the microfilm/fiche printers at McHenry

I'm working on a procedure for handling printer cartridges and paper needs in the Microfilm/fiche printers located near the McHenry Reference desk.

What I've done so far is this:

1. I've numbered and labeled the printers so that they are easy to identify (numbered 1-3). The numbers are big and right on top of the printer...easy to see and read.
2. I created a graphic showing the location of each of these printers. I will give a copy to the McH Circ desk and one to the Ref desk.

What I'm hoping is that this will make it easier for patrons to tell us (be it Ref or Access) which printer needs help and easier for folks at the Ref desk to notify Access of any problems.

Also, printer cartridges and paper for these printers are now located (and labeled) in Amy Chirman's old office. This will make it easier for Access staff to change cartridges and add paper.

The next step is for those of us in Access to fine-tune what we do once we're notified of a problem.

Please let me know if there are any problems with this or if you have questions and please let me know if I missed something...it's a work-in-progress.

Many thanks.

-- Molly

Antidote to the A4 printing error problem

Frank Gravier gets a gold star for discovering the antidote to the A4 tray error printing problem. When you encounter that error and there is no staff at the IT Help Desk, press 7 (for plain letter) and then enter (next to the number 4 and a left arrow), and the job will print out. It may not stop the A4 error from occurring but at least it doesn't hold up everyone else's print job.

Error code on Info Commons printer

If the IT Desk is not yet open and the printer says "Load MBF A4 Plain" it means that the print job has a setting asking for the bypass "A4" tray. The only way around this problem is to delete that print job, because it will not let any others through. It effectively stops printing for everyone networked to that printer. You can call 9-2486 if no one is staffing the IT help desk and they can delete the print job.

Where to get change update

The Back Perch at the ARCenter is gone. According to Dining Services, the McHenry Library coffee cart is supposed to be staffed 10am-2pm, Monday-Friday.