CruzID Gold setup tips

Hi everyone,

I have found I have had to do a bit more explaining about what the CruzID gold is to students. Here's a list of things I always include in the explanation that seem to help the setup go smoothly and help them understand what they are doing:

-tell them that their CruzID is the first part of their UCSC email address (before @ucsc.edu), and not their student ID#
-they already have a blue password, and that is their email password
-the gold password will enable them to eventually get into other systems on campus, the first first one is charging library printing to their account (and this works at both libraries)
-this is a one-time setup process
-they may not have had to choose a secure password before so they need to read that sentence about how long the password must be and what it must contain (saves time and multiple unsuccessful attempts)
-make sure to hit "OK" or "LOGOUT" before moving on to the gold student print release station
-there is a bug that sometimes happens with the gold release station, and their new gold password won't work. CNS is working on it, and advises to try again in a couple of minutes. they may have to do that more than once. If still unsuccessful, let them know other options (print card if they have one, loan them ours, etc.), and report to CNS.

Hope this helps when you are assisting students with this process.

Best,

Laura