Library power outages and losing documents

Just a reminder that students (and all patrons) should be encouraged to save their documents often and in the ways recommended below. Even a brief power outage can results in lost documents. Recommendations and warnings from IT are listed below.

Safest ways to save:

• Flash drive/memory stick
• Google Docs (does auto-save frequently)
• CD
• Email it to yourself

Unsafe:

• Saving to desktop only (can be lost in an outage)
• Documents folder only

October 18th-22nd desk schedule

Hi Deskers,

Next week's schedule has been posted on the staff portal page. We do not yet have a link on the main page, but I have submitted a request to WIT. In the meantime, login to the portal and then do a search in the top box for "reference". The schedule page will be the first link you see.

I will still distribute a paper copy to those who have asked for one.

Let me know if you have any questions.

Best,

Laura

Double-sided copying in InfoCommons (revised)

The copier repair person had to disable double-sided (or duplex) copying as it was jamming the copiers. It jammed repeatedly when the person only had money to copy one side but it was set on duplex. The only remedy was to disable the function. So, if someone tries to use that setting, the paper trays will be grayed out (unavailable).

There is a workaround (and two students just asked this very question today):

Make a copy on the glass with the book or paper in the normal position. Then take that copy and put it in the bypass tray (on the right side of the copier), face-up with the printing facing towards you. Then place the next copy to be made from a book or piece of paper on the glass, and choose "Bypass Tray" on the control panel. That's how the copier will know to use that piece of paper and not paper from the lower regular trays. It has to be done one sheet at a time.
(Troubleshooting tip: if the paper edge is at all curled it may jam or feed at an angle, so make sure the paper is straight)

Handout at Ref Desk explaining printing

Gifts and donations

This is a review of how we handle gifts at both library buildings.

Maps and Special Collections accept and process gifts, and gift forms, themselves.

Paul Machlis is the gift coordinator for all other materials. What this means is that staff should refer all questions about possible donations to Paul; he will talk to the person and determine whether we accept the gift or, if not, what other options are available.

The exception is when a patron comes to a service desk with a gift in hand, usually just a few volumes. In this case:

1. You are welcome to accept their gift, which you will pass on to Paul.
2. Please offer them a "Letter of Gift" form to complete, which you will also pass on to Paul. The donor is not required to complete the Letter of Gift form, but must do so if they wish formal acknowledgment which comes from both the Library Office and Campus Gifts Administration.
3. If you do accept such a gift and the donor asks if we will definitely add the item to the collection or if not, can we return the item to them, the answer in both cases is "no." Items that are not needed in our collection are disposed of in various ways.

Access and Reference at both buildings will be replacing old forms with the new form (the McHenry Ref Desk keep them in a drawer beside the Vertical File drawer).

The information regarding codes at the bottom only concerns Paul, Special Collections, and Maps. When he receives a completed gift form, he will complete those sections.

If you have additional questions, they are probably answered at the page below. You are also welcome to contact Paul anytime regarding gifts and our gift policy (9-3540, machlis@ucsc.edu).

http://library.ucsc.edu/giving/donate-a-collection

Forms on internal site

Some forms on internal.library.ucsc.edu may continue to produce errors on submission. Most staff forms have been migrated to Drupal or elsewhere. The software request form, for example, has been superseded by itrequest (help@ucsc.edu). If you do receive an error when trying to use a form on internal.library, please send a ticket to help@ucsc.edu. We will help you find a newer version of the form or meet your need in another way.

Bryn Kanar
UCSC Library
Web Developer

Title in Process (TIP) requests

I just wanted to send out a reminder that Title in Process (TIP) requests should be referred to the Circulation Desk. Staff at that desk can check to see where in the process the title might be and can check new book trucks, etc. or refer the request to Cataloging as necessary. Please don't send TIP requests to ejournals. The procedure for handling TIP requests is also available on the library's FAQ page
and copied below.

Thanks, Frank

Q: CRUZCAT says a book is "in process." What does that mean?

A: "In process" means the library has received the book but we're not finished cataloging and labeling it. To obtain access to these items, see the Circulation Desk staff to arrange for a “TIP" (title in process) Request. This service is available Monday-Friday, 9:00am to 4:00pm only. Good news! Access Services has extended this service to whenever the Circulation Desks are open.