Problem with public copiers - extra charges when using bypass tray

Frank Dang reports:

Public Services staff,

I wanted to alert you to an intermittent copier issue. McHenry Infocommons copiers and Cowell Room Copiers.

Sometimes when using the bypass the new copiers are double charging patrons. On Monday I tested this with the copier services staff and we were double charged. Pat True when back and tested it again with the copier technician and could not re-create the problem.

If you have a patron using the bypass tray on the new copiers in either building and they complain of double charging please notify ps_copiers@ucsc.edu and fdang@ucsc.edu with the time, date, copier number and a small explanation of problem.

If a patron is charged incorrectly the Circulation desks have refund forms, and the McHenry circ desk has cards for refunds.

Thanks,
-Frank