QuestionPoint difficulties

Just a note to let you know that the QuestionPoint service has been crashing frequently over the last week or two. Obviously QP is working hard to fix this but reports are now coming in that librarians and patrons are becoming increasingly frustrated by the ongoing problems. Should you hear from a frustrated patron please assure them that the problem is being addressed and that there are alternative ways of contacting us listed on our Ask-A-Librarian page <http://library.ucsc.edu/info/askalibrarian.html>.