Thursday, March 18, 2010

Desk stats migrating to online form

We are migrating McHenry Ref Desk statistics gathering online, using SurveyMonkey. We will start using this on Monday, March 29th, the first day of Spring quarter. We will no longer be using the paper forms and clipboard. However, we do have them on hand in case the power goes out or there is some other unforeseen problem.

Here's the important things to know:

There are only two *required* fields: Shift Time and Desk Stats Category (Dir, Short, Long). The other fields are optional. It would be helpful if you could fill them out, but you don't need to if it's busy.

Category refresher:
+ Directional: Giving directions. Pointing to a resource or service point or location of materials. Directions to the bathroom, etc.

+ Short: Anything more than directional that requires explanation up to 5 minutes, such as how to read call numbers, how to look up a book, etc.

+ Lengthy: Anything longer than 5 minutes.

The form is bookmarked on the toolbars at every Ref desk machine as "MCH REF DESK STATS." If you want to take a look at it now, use this URL: http://www.surveymonkey.com/s/mchrefstats.

Keep this URL handy in case you need to enter statistics after your desk shift.

Please let me know if you have any questions or concerns.

thank you,

Lucia

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