New Hours for Library/Computing Commons Help Desk

Second Floor Computing Commons Help Desk McHenry Library

Staffed Hours:
Mon-Thu 1-9
Fri 10-5
Sunday 1-5
During these hours there will be a student on the desk, however, they do regular rounds to check on public computers throughout the day, if not present follow "contacting the help desk" procedure.

Contacting the Help Desk:
To contact the desk during the staffed hours when there is no student present or during un-staffed hours please call
459-2486 and leave a message. If there is an issue during off hours it will be addressed as soon as possible by library IT staff or by student workers.

You can also email help@ucsc.edu for issues, although if the ticket is submitted by a non-library staff it will take longer to filter to us. (hint: put "library public computing" in subject line)

Do not be alarmed if it takes 8-10 rings to get to the message, it is actually dialing our staff phone lines as well

What they do:
The Public computing help desk is there to assist with printing and computer use issues as well as best effort help for other library electronic resources such as MS office and library licensed publications.

Copying:
For card issues send the patron to the circulation desk where they can fill out a refund request.
For copier issues such as jams and toner see the Library Public Computing Help Desk.

Thanks,
Library IT

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Frank Dang
University Library
ITS Technical Support Lead
(831) 459-1540