Word documents on public computers

A patron came to the desk before the IT desk was staffed and said her Word 2007 document wouldn't open on PC #7. I called ITS and
Frank said that the PC's do have a concerter pac installed and should automatically open Word 2007 docs. If they don't, have the patron try another PC and report that one by submitting a ticket to ITS. And that's what I did and it worked fine on another PC. So in case this happens to you on a morning watch, that's what to do.