Password Reset Feature

The following was posted on the ITS News page a few months ago and might be of interest to folks working our desks. The original can be found here.


New Password Reset Feature

On February 21, 2010, ITS released a new self-service "forgot your password" feature that allows people to reset their CruzID Blue and Gold passwords online by answering security questions.

Anyone who signs in to the CruzID Manager will have the ability to set answers to security questions for their account. While it will be optional to set these answers, those who do will not need to contact the ITS Support Center to have their password reset when/if they forget their CruzID Blue or Gold passwords. Instead, they will be able to reset their password via a new "Forgot Your Password" link in CruzID Manager.

Note that this self-service password reset feature is not recommended for anyone who has administrative privileges to systems on campus. If you have admin-level access to campus systems, please evaluate whether using this new feature introduces a risk of someone guessing your security answers and gaining access to sensitive information. If it does, simply do not set answers to the security questions.

You may set up your security questions by accessing the CruzID Manager at: https://cruzid.ucsc.edu/ Once you sign in, click on the "Set/Change answers to security questions" link.

If you have any questions, please contact the ITS Support Center for assistance.