New large monitor in McHenry 0345

There is now a large television monitor mounted on the wall in McHenry 0345. This monitor can be used to display data from a PC or Mac. There is a VGA cable that you may attach to a PC laptop. If you have a Mac laptop, come see me for a VGA to MiniDVI dongle that will allow you to use your Mac.

Right now, video from PC and Mac is supported. Audio is not yet supported but I am working on it.

--Greg

Extended library hours for finals

Library hours will be extended during finals week (June 2nd through June 9th) as follows:

Wednesday, 6/2/10 10am-2am
Thursday, 6/3/10 10am-2am
Friday, 6/4/10 10am-10pm
Saturday, 6/5/10 11am-7pm
Sunday, 6/6/10 10am-2am
Monday, 6/7/10 10am-2am
Tuesday, 6/8/10 10am-2am
Wednesday, 6/9/10 10am-2am

No public scanners in either McHenry or S&E

The public scanners from both McHenry and S&E are out for repair. They are expected to be back by the end of the week. See below for more detail:

Hi all,
Below is an update thanks to Omar (via IT Request) re: the Cowell Room scanner as well as the Media Center scanner.
-Ann

05/17/10
9:25 am
Mojaddedi, Omar

Hi All,
The scanner was dropped off at Dave's computer for warranty repair to begin on or around May 13th. They will notify ITS when the work has been completed. A rough estimate would be mid to late this week--depending on the workload at Dave's computer.

For more clarification, original Cowell scanner went out of service, so ITS brought up the Media Center scanner with permission from Greg as a temporary solution. Soon after, the scanner that we had brought up to S&E had power issues. They are now both at Dave's undergoing warranty repairs.

Omar

Sulpher Smell on 2nd Floor

Hi Folks,

Tim Basquez, Senior Construction Inspector, and Thomas Lee with EH&S were in McHenry this morning investigating the sulfur smell on the 2nd Floor. After a thorough search they were unable to determine the source of the smell. The air in the affected areas tested negative for anything harmful, and now the odor seems to have dissipated. If we learn anything more we'll let you know.

-Operations

Commencement schedule 2010

The campus commencement schedule for 2010 has been posted here.

Primer to be used in McHenry Renovation

Pending EH&S final approval this Friday, ATI will begin on Saturday treating some of the concrete in the renovation with a product that may produce some odor. EH&S has reviewed the product and the process and have put controls in place to mitigate it's impact. It will be done in contained areas and vented to the north side of the renovation. The work, which will be done in stages through next week, will be closely monitored throughout by EH&S. If you have any questions or concerns, please feel free to contact me.

Eric

--
Eric Baker
Head of Library Operations
University of California, Santa Cruz
831.459.4038

I followed up with Eric to find out what the product is. Here's his reply:

The brand name is KilZ.

http://www.kilz.com/

It's a primer that they'll spray over the concrete after they've wiped it down with chemical sponges to remove as much soot as possible, then they will paint over that. They are only doing this in areas where the concrete is above a dropped ceiling. The rest of the concrete will be cleaned by blasting with dry ice.

Material Safety Data Sheets for the product can be found here.

Reference Service - 6/14 to 6/18

Hello Ref Deskers,

I wanted to share a temporary change in reference service for the week of June 14-18th. I'm sending this message to you because you typically work on the Reference desk during the summer. If I have neglected to include anyone on this list, please let me know.

During the week of June 14-18, the week between Finals and Summer Session, Reference desk assistance provided at both McH and S&E libraries will be shifted to the Access desk. This temporary change is to allow Access Services to deploy their staff to shelf-reading and shelving in the stacks. Reference hours starting this week are 1p-5p, and again, you would work your regular reference shift(s) at the Access desk.

This means that we will provide very basic circulation assistance as well as research assistance at the Circulation desk. Access services staff will provide training, and an access staff person (most likely Molly) and a student will be available as back-up.

I understand you undoubtedly have questions about this, so I have scheduled the McH instruction room for a half-hour meeting tomorrow, Friday the 14th, from 9:30-10am. I hope to see you there.

thank you,

Lucia

New incident form

Dear Library Staff,

In order to make the library incident report form more stable and secure, we've moved it from the old library web server to the staff Drupal server. The new url is http://staff.library.ucsc.edu/node/add/incident-report but a redirect is in place, so you will be forwarded to the new form from the old link. It looks a little different but the information is the same as the old form.

You do need to login with your library server username and password in order to see the form. This is the same login and password used on the Edgar filesharing server and the main library webserver. If you do not to know your Edgar login, please contact IT help (at http://itrequest.ucsc.edu) and they will reset your password.

Please contact me with questions.

-- Sue Perry (for the Web Implementation Team)

Slug Copy Card Reader Tips and Hints

In the past week we have seen an increasing number of jams in the Slug Copy Card readers. Here are a few tips and hints that can help reduce jams and keep the machines operating smoothly.

1. Ensure that cards that patrons are using or that you have distributed to patrons are free of excess build-up. More specifically, tape of all varieties, dirt, dust, and anything that feels the slightest bit sticky on the card. If need be, you can clean the cards with an alcohol dampened paper towel or cloth

2. Please don't attach anything to cards like balance post-its that could be put into the reader with the card. Any tape, post-its or rubber bands will jam the reader.

3. Sometimes patrons will forcefully insert their student id's or a copy card from Fedex Kinko's. When this happens, call ITS staff before attempting to remove the card as both the reader lens and the card are susceptible to damage when removed incorrectly.


Thank you,

Omar for Library ITS

Password Reset Feature

The following was posted on the ITS News page a few months ago and might be of interest to folks working our desks. The original can be found here.


New Password Reset Feature

On February 21, 2010, ITS released a new self-service "forgot your password" feature that allows people to reset their CruzID Blue and Gold passwords online by answering security questions.

Anyone who signs in to the CruzID Manager will have the ability to set answers to security questions for their account. While it will be optional to set these answers, those who do will not need to contact the ITS Support Center to have their password reset when/if they forget their CruzID Blue or Gold passwords. Instead, they will be able to reset their password via a new "Forgot Your Password" link in CruzID Manager.

Note that this self-service password reset feature is not recommended for anyone who has administrative privileges to systems on campus. If you have admin-level access to campus systems, please evaluate whether using this new feature introduces a risk of someone guessing your security answers and gaining access to sensitive information. If it does, simply do not set answers to the security questions.

You may set up your security questions by accessing the CruzID Manager at: https://cruzid.ucsc.edu/ Once you sign in, click on the "Set/Change answers to security questions" link.

If you have any questions, please contact the ITS Support Center for assistance.

2010 Oil Spill incident site

from Cynthia Moriconi in Maps:

Here is a link to the Bibliography created by a Reference Librarian at the University of South Alabama for the Deepwater Horizon Oil Spill Incident 2010:

http://www.southalabama.edu/univlib/govdocs/gd/oilspill2010.html

It will be updated with the latest information.

Kerry's business guide

In case you need access to Kerry great business research guide, it's on the old server, and here is the link:

http://library2.ucsc.edu/collect/businessweb.html

I had a market research question that this was perfect in answering.

Best,

Laura

Light out log (not about sleeping in the library...)

The campus electrician has asked us to track when the lights go out,
where if occurs, and when they come back on again. Laura has made a
log at the Reference desk to track this.

I understand they suspect it may be a problem with the programming,
and they need our help to pinpoint the problem.

If the lights go out on another floor - i.e. NOT the second floor,
you can call the Ref desk to report the problem. Please understand
it is midterms, so we may not be able to answer the phone right
away. You may also email me directly (include date, time, place,
duration, etc.) and I will add it to the log.

thank you,

Lucia

Student email: CruzMail to SlugMail

I just had a student ask me if I knew anything about the fact that he couldn't log into CruzMail. Here is the story from the ITS site:

"On April 28, 2010 from 2PM to 6PM, all student email accounts currently using CruzMail, will be automatically switched to SlugMail.

On that day between the hours of 2PM and 6PM, students will no longer be able to login to CruzMail to check and send email. Instead, they will login to SlugMail. Their UCSC email address remains the same."

SlugMail login page:
http://its.ucsc.edu/service_catalog/slugmail/

Here is the full news article:

http://its.ucsc.edu/news_and_events/view_news.php?id=523

Wiki page for McHenry services info

Hi all,

I've set up a wiki page http://ucsclibrary.pbworks.com/McHenry+fire+-+services+update, where we can share information about temporary changes in service while McHenry is closed. Folks on refall are the intended audience but the page is open to anyone. While the page is very similar to the Alternative Services page this has the benefit of being informal and oriented to what we need to know from our reference service points. Feel free to update, correct and add new information as it becomes available. If you don't want to deal with the wiki but have info that you feel should be included just send me an email and I'll add it.

thanks, Frank

Title in Process (TIP) requests

I just wanted to send out a reminder that Title in Process (TIP) requests should be referred to the Circulation Desk. Staff at that desk can check to see where in the process the title might be and can check new book trucks, etc. or refer the request to Cataloging as necessary. Please don't send TIP requests to ejournals. The procedure for handling TIP requests is also available on the library's FAQ page
and copied below.

Thanks, Frank

Q: CRUZCAT says a book is "in process." What does that mean?

A: "In process" means the library has received the book but we're not finished cataloging and labeling it. To obtain access to these items, see the Circulation Desk staff to arrange for a “TIP" (title in process) Request. This service is available Monday-Friday, 9:00am to 4:00pm only. Good news! Access Services has extended this service to whenever the Circulation Desks are open.

16th-century engravings

Students in Allan Langdale's HAVC 137E Renaissance Prints class will be researching a mystery engraving from 16th-century Germany. BR kindly informs us that they should consult the Illustrated Bartsch (http://cruzcat.ucsc.edu/record=b1431168~S5), volume 10 of which is entitled Sixteenth-century German Artists.

Additional info from Lee:

"That helps. I had a student who insisted the engraving was Bosch, and when that didn't pan out, noticed "Barsch" somewhere on the page, but that name drew a blank as well. I pointed her to some texts about early engravers and suggested the VRC if that didn't work."

So what happened to the services offered by Xpressit!?

Here's an update on where the mini-copy center services of Xpressit! (formerly in the Bookstore plaza) have gone...

http://printing.ucsc.edu/

They are now offered by Printing Services in Baskin Engineering. From their page:

"We provide fast, cost-effective printing from black and white through four-color printing in all sizes – up to 19" x 25" (and beyond, with our large format printer). We offer free delivery on orders for customers on and off campus! In a hurry, need it now or overnight? Let us know. We can meet your needs!

Products & Services

Offset Printing	Quick Copies
Electronic Pre-Press	Flyers
Document Scanning	Booklets
Large Format Posters	Signage
Promotional Products	Bindery Services
Professor Publishing Services	Printer Paper
Copyright Clearance Services	Graphic Services
Project & Data Management

---

Location Basement of Baskin Engineering B66 Phone: 459-2925 Fax: 459-3899 Email: printing_services@ucsc.edu

Hours Monday through Friday 8 a.m. - 5 p.m. Additional info: Fax service I confirmed that they still provide a public fax service, payable by cash, debit or credit. It's $1.00 per page to receive; $2.00 for the first page to send and $1.00 for each additional page; for international, $3.00 for the first page, and $2.00 for each additional page. LM 4/15/10

Right desk Mac screen tilting problem

The ergonomic arm on the right desk Mac seems to have a missing bolt or screw that allows us to tilt it backward and forward as we need to. A call is in to Jerry to see if he can fix it for us.
It does seem to be working at the moment if you gently tilt it back away from you. But if it starts to tilt forward, it falls all the way and is unusable.

Thanks for your patience while we have it repaired. In the meantime, if you are uncomfortale using it until it's fixed, use the center computer on the back table or the left desk Mac.

Thanks,

Laura

2nd floor construction update

Per Eric's update on the Devcon 2nd Floor G-Line construction, it looks like the Gov Docs will be covered on Monday and probably inaccessible through Tuesday. So during this time, please consult with Lucia, Jan, or me about possible alternate access to government documents.