Friday, October 30, 2009
New Visitor Guides
There are new campus Visitor Guides from Admissions at the Ref Desk, on the shelf under the UCSC catalog and schedule of classes. It has a large, easy-to-read campus map, that includes up-to-date construction areas and new buildings.
San Francisco City Directories - now online - free
Subject: [calix] San Francisco City Directories - Now online - free
San Francisco City Directories are now online - free - Here are the direct links:
San Francisco City Directories
1923. http://www.archive.org/details/crockerlangleysa1923rlporich
1924. http://www.archive.org/details/crockerlangleysa1924rlporich
1927. http://www.archive.org/details/crockerlangleysa1927rlporich
1924. http://www.archive.org/details/crockerlangleysa1924rlporich
Thursday, October 22, 2009
Word documents on public computers
A patron came to the desk before the IT desk was staffed and said her Word 2007 document wouldn't open on PC #7. I called ITS and
Frank said that the PC's do have a concerter pac installed and should automatically open Word 2007 docs. If they don't, have the patron try another PC and report that one by submitting a ticket to ITS. And that's what I did and it worked fine on another PC. So in case this happens to you on a morning watch, that's what to do.
Wednesday, October 14, 2009
Psych 3 class info and online guide
Hi All,
Last week I gave a talk at Cam Leapers Psyc3 class. There is a class guide at:
http://library.ucsc.edu/course-guides/psychology-3-research-methods
The guide is meant to walk students through their assignment, which requires that they find only 1 study to replicate
Cam really prefers that they use encyclopedias or textbooks to get a citation for a study. I linked students to citation linker forms, which is the most direct place to find out if we own something or to request it.
Students, however, may also try to use Psycinfo to find a paper that is about a study. If they go this route they must ONLY use peer-reviewed articles.
Hope this is useful.
Thanks,
Annette
Last week I gave a talk at Cam Leapers Psyc3 class. There is a class guide at:
http://library.ucsc.edu/course-guides/psychology-3-research-methods
The guide is meant to walk students through their assignment, which requires that they find only 1 study to replicate
Cam really prefers that they use encyclopedias or textbooks to get a citation for a study. I linked students to citation linker forms, which is the most direct place to find out if we own something or to request it.
Students, however, may also try to use Psycinfo to find a paper that is about a study. If they go this route they must ONLY use peer-reviewed articles.
Hope this is useful.
Thanks,
Annette
Students accessing their home directory in Info Commons
Periodically a student will ask for help accessing their home directory, which is UCSC server storage space provided to all students, faculty, and staff. Here's how to get to one's personal directory from the PC and MAc stations in the Info Commons:
From Macs:
-go to Fetch (from the dock or finder)
-in the Host Name text box, type: unix.ic.ucsc.edu
-in the User Name text box, type your email login (without @ucsc.edu)
-select SFTP from Connect using the drop-down menu
-type in your password in the Password text box
-select Connect
From PCs:
-go to the Secure Shell page
-select the Secure File Transfer Client icon
-select Quick Connect
-in the Host Name text box, type: unix.ic.ucsc.edu
-in the User Name text box, type your email login (without @ucsc.edu)
-at the prompt, type your password
-select OK
From Macs:
-go to Fetch (from the dock or finder)
-in the Host Name text box, type: unix.ic.ucsc.edu
-in the User Name text box, type your email login (without @ucsc.edu)
-select SFTP from Connect using the drop-down menu
-type in your password in the Password text box
-select Connect
From PCs:
-go to the Secure Shell page
-select the Secure File Transfer Client icon
-select Quick Connect
-in the Host Name text box, type: unix.ic.ucsc.edu
-in the User Name text box, type your email login (without @ucsc.edu)
-at the prompt, type your password
-select OK
Meeting Room Schedule link
There is now a link to "Mtg Rms/2353" on the toolbar of each Firefox browser on the Ref Desk computers. Please leave the Incident Form as the last link on the toolbar on the right so it's easy to access if we need it.
Saving docs on public computers: save often and wisely
There is not much more frustrating when a student comes up after a power outage and has lost their paper because they were only saving it to the desktop. So to help them avoid this, we've added some signage in the Info Commons to help them know how to save safely. And it's a good reminder for us to tell them. I conferred with Fish about this so here's the scoop:
Safest ways to save:
-Flash drive / memory stick
-CD
-Google docs
-Email to yourself
Unsafe:
-Desktop only
-Documents folder only
If they've only saved to the desktop or docs folder and the power suddenly goes out or flickers strongly enough, they will lose their paper and there is no way to recover it.
Safest ways to save:
-Flash drive / memory stick
-CD
-Google docs
-Email to yourself
Unsafe:
-Desktop only
-Documents folder only
If they've only saved to the desktop or docs folder and the power suddenly goes out or flickers strongly enough, they will lose their paper and there is no way to recover it.
Alexander Street scheduled maintenance, Saturday, 10/17, 6:00 pm - 12 am
14 Oc tober 2009
Contact:
Jayne Dic kson
CDL Information Servic es
510.987.0550
Monday, October 12, 2009
Newspapers on reserve for American Studies 188
Please direct students in American Studies 188 to the circulation desk at S&E if they inquire about the selection of national and California newspapers from September 11, 2009 set aside for their class. We are lending them for 2 hours, like most other reserve items. I have added a note to this effect to the reserves list in Cruzcat.
--Nicole
New ILL manual forms
Hi all,
There was a time when community patrons without library accounts needed to complete a paper request form for items held at NRLF. No more! We now have online forms, which don't authenticate using library barcodes, so all those patrons who can't use Request can use these forms.
The forms are linked from the ILL pages (on the right hand side, under "Related Links"), and they live here:
books: http://library.ucsc.edu/services/borrowing/ill-manual-book-request-form
articles: http://library.ucsc.edu/services/borrowing/ill-manual-article-request-form
Let me know if you have any questions.
Thanks,
Sarah
There was a time when community patrons without library accounts needed to complete a paper request form for items held at NRLF. No more! We now have online forms, which don't authenticate using library barcodes, so all those patrons who can't use Request can use these forms.
The forms are linked from the ILL pages (on the right hand side, under "Related Links"), and they live here:
books: http://library.ucsc.edu/services/borrowing/ill-manual-book-request-form
articles: http://library.ucsc.edu/services/borrowing/ill-manual-article-request-form
Let me know if you have any questions.
Thanks,
Sarah
Thursday, October 1, 2009
New Hours for Library/Computing Commons Help Desk
Second Floor Computing Commons Help Desk McHenry Library
Staffed Hours:
Mon-Thu 1-9
Fri 10-5
Sunday 1-5
During these hours there will be a student on the desk, however, they do regular rounds to check on public computers throughout the day, if not present follow "contacting the help desk" procedure.
Contacting the Help Desk:
To contact the desk during the staffed hours when there is no student present or during un-staffed hours please call
459-2486 and leave a message. If there is an issue during off hours it will be addressed as soon as possible by library IT staff or by student workers.
You can also email help@ucsc.edu for issues, although if the ticket is submitted by a non-library staff it will take longer to filter to us. (hint: put "library public computing" in subject line)
Do not be alarmed if it takes 8-10 rings to get to the message, it is actually dialing our staff phone lines as well
What they do:
The Public computing help desk is there to assist with printing and computer use issues as well as best effort help for other library electronic resources such as MS office and library licensed publications.
Copying:
For card issues send the patron to the circulation desk where they can fill out a refund request.
For copier issues such as jams and toner see the Library Public Computing Help Desk.
Thanks,
Library IT
Staffed Hours:
Mon-Thu 1-9
Fri 10-5
Sunday 1-5
During these hours there will be a student on the desk, however, they do regular rounds to check on public computers throughout the day, if not present follow "contacting the help desk" procedure.
Contacting the Help Desk:
To contact the desk during the staffed hours when there is no student present or during un-staffed hours please call
459-2486 and leave a message. If there is an issue during off hours it will be addressed as soon as possible by library IT staff or by student workers.
You can also email help@ucsc.edu for issues, although if the ticket is submitted by a non-library staff it will take longer to filter to us. (hint: put "library public computing" in subject line)
Do not be alarmed if it takes 8-10 rings to get to the message, it is actually dialing our staff phone lines as well
What they do:
The Public computing help desk is there to assist with printing and computer use issues as well as best effort help for other library electronic resources such as MS office and library licensed publications.
Copying:
For card issues send the patron to the circulation desk where they can fill out a refund request.
For copier issues such as jams and toner see the Library Public Computing Help Desk.
Thanks,
Library IT
--
Frank Dang
University Library
ITS Technical Support Lead
(831) 459-1540
Wednesday, September 16, 2009
Welcome Week Open House
Our beloved students are returning and we are preparing to welcome them. Here is what we will be up to for welcome week:
Monday, September 21:
12-3pm McHenry Library Open House (in the Media Center)
12-3pm S&E Library Information table
Tuesday, September 22:
11:00a, 12:00p, 1:00p McHenry Library tours
11:00a, 12:00p, 1:00p S&E Library tours
Wednesday, September 23:
11:00a, 12:00p, 1:00p McHenry Library tours
11:00a, 12:00p, 1:00p S&E Library tours
Monday, September 21:
12-3pm McHenry Library Open House (in the Media Center)
12-3pm S&E Library Information table
Tuesday, September 22:
11:00a, 12:00p, 1:00p McHenry Library tours
11:00a, 12:00p, 1:00p S&E Library tours
Wednesday, September 23:
11:00a, 12:00p, 1:00p McHenry Library tours
11:00a, 12:00p, 1:00p S&E Library tours
QuestionPoint difficulties
Just a note to let you know that the QuestionPoint service has been crashing frequently over the last week or two. Obviously QP is working hard to fix this but reports are now coming in that librarians and patrons are becoming increasingly frustrated by the ongoing problems. Should you hear from a frustrated patron please assure them that the problem is being addressed and that there are alternative ways of contacting us listed on our Ask-A-Librarian page <http://library.ucsc.edu/info/askalibrarian.html>.
Friday, September 4, 2009
Map Room Closed 9/7-9/21
The Map Room at S & E will be closed for 2 weeks after Labor Day (9/7), reopening on Sept. 22nd.
Patrons may return maps & aerials at the Sci Lib Circulation Desk.
Wednesday, August 19, 2009
Discontinuation of the print UCSC staff and faculty directory
From ITS:
The UCSC Faculty and Staff print directory is being discontinued due to budget reductions. The 2009-10 edition will be the last published print directory. It will be distributed at the end of November 2009.
Please note, that effective today, ITS has added a new search feature to the faculty and staff online directory. You may now search by department, administrative office, or division. Give it a try: http://www2.ucsc.edu/its/cgi-bin/ucscdirectory?type=Advanced%20Search
The UCSC Faculty and Staff print directory is being discontinued due to budget reductions. The 2009-10 edition will be the last published print directory. It will be distributed at the end of November 2009.
Please note, that effective today, ITS has added a new search feature to the faculty and staff online directory. You may now search by department, administrative office, or division. Give it a try: http://www2.ucsc.edu/its/cgi-bin/ucscdirectory?type=Advanced%20Search
Tuesday, August 18, 2009
Ref collection scanning
As part of the library's mass digitization projects scanning of the McHenry Reference collection will be starting this week. Between now and the beginning of fall quarter shipments will begin to be sent out for scanning. Every effort is being made to ensure as little material as possible is out while classes are in session. Signs indicating where material has been pulled will be posted in the Ref Stacks and Cruzcat records will be updated accordingly. Coordination of the logistics of the pull, scan and record maintenance is being done by Maric Kramer. Amy and I will be working with Maric to select optimal times for pulling, keeping reference and collection planning folks informed and addressing any location or catalog record problems that may come up.
A page has been set up on the wiki <http://ucsclibrary.pbworks.com/Mass+Digitization+Project+-+McHenry+Reference+Collection > with more information. Updates will be posted there. Please let me or Amy know if you have any questions or concerns.
Thanks, Frank
Monday, August 10, 2009
Wednesday, August 5, 2009
Media Center scanner
New directions for how to adjust the dpi on the Media Center scanner have been posted next to the scanner. It is now possible for patrons to select from that scanner's range of available dpi for any scan. Media Center Desk staff are being shown how to adjust the dpi so that they can assist patrons as needed.
If you have any further questions about this please contact Frank Dang.
Monday, August 3, 2009
Proctoring exams
UCSC doesn't provide exam proctoring services but the Santa Cruz Public Library does, only at specific branches. For details: http://www.santacruzpl.org/services/5/
More info from SCPL colleague:
"Cabrillo also proctors exams and can be arranged between Mondays and Friday
8am-4pm. You can reach the Proctoring Center by phone at 479-6269 or by
email at trgodfre@cabrillo.edu. Students must contact the proctor a minimum
of 7 working days prior to the exam. I give folks this option since they
still offer it for free to the community. We charge $40 for academic exams
at the Santa Cruz Public Libraries."
More info from SCPL colleague:
"Cabrillo also proctors exams and can be arranged between Mondays and Friday
8am-4pm. You can reach the Proctoring Center by phone at 479-6269 or by
email at trgodfre@cabrillo.edu. Students must contact the proctor a minimum
of 7 working days prior to the exam. I give folks this option since they
still offer it for free to the community. We charge $40 for academic exams
at the Santa Cruz Public Libraries."
Friday, July 31, 2009
QuestionPoint update
Hello QP Chatters,
At yesterday's QP virtual users' group, Carol Bonnefil spoke about the technical problems we've been experiencing during June and July. QP wants all chatters to report such problems, including crashes, slow downs, error messages, etc. at the time they are happening, using the Support and Feedback link at the top of the QuestionPoint login page.
I just wanted to point out that we should all report problems DIRECTLY TO QP and not to your QP service manager at your library. The more immediate the report, the better QP can do its trouble shooting.
thanks,
Lynn
Lynn Jones
Co-chair UC Digital Reference Common Interest Group
Reference and Instruction Librarian
At yesterday's QP virtual users' group, Carol Bonnefil spoke about the technical problems we've been experiencing during June and July. QP wants all chatters to report such problems, including crashes, slow downs, error messages, etc. at the time they are happening, using the Support and Feedback link at the top of the QuestionPoint login page.
I just wanted to point out that we should all report problems DIRECTLY TO QP and not to your QP service manager at your library. The more immediate the report, the better QP can do its trouble shooting.
thanks,
Lynn
Lynn Jones
Co-chair UC Digital Reference Common Interest Group
Reference and Instruction Librarian
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