The public scanners from both McHenry and S&E are out for repair. They are expected to be back by the end of the week. See below for more detail:
Hi all,
Below is an update thanks to Omar (via IT Request) re: the Cowell Room scanner as well as the Media Center scanner.
-Ann
05/17/10
9:25 am
Mojaddedi, Omar
Hi All,
The scanner was dropped off at Dave's computer for warranty repair to begin on or around May 13th. They will notify ITS when the work has been completed. A rough estimate would be mid to late this week--depending on the workload at Dave's computer.
For more clarification, original Cowell scanner went out of service, so ITS brought up the Media Center scanner with permission from Greg as a temporary solution. Soon after, the scanner that we had brought up to S&E had power issues. They are now both at Dave's undergoing warranty repairs.
Omar
Monday, May 17, 2010
Friday, May 14, 2010
Sulpher Smell on 2nd Floor
Hi Folks,
Tim Basquez, Senior Construction Inspector, and Thomas Lee with EH&S were in McHenry this morning investigating the sulfur smell on the 2nd Floor. After a thorough search they were unable to determine the source of the smell. The air in the affected areas tested negative for anything harmful, and now the odor seems to have dissipated. If we learn anything more we'll let you know.
-Operations
Tim Basquez, Senior Construction Inspector, and Thomas Lee with EH&S were in McHenry this morning investigating the sulfur smell on the 2nd Floor. After a thorough search they were unable to determine the source of the smell. The air in the affected areas tested negative for anything harmful, and now the odor seems to have dissipated. If we learn anything more we'll let you know.
-Operations
Thursday, May 13, 2010
Primer to be used in McHenry Renovation
Pending EH&S final approval this Friday, ATI will begin on Saturday treating some of the concrete in the renovation with a product that may produce some odor. EH&S has reviewed the product and the process and have put controls in place to mitigate it's impact. It will be done in contained areas and vented to the north side of the renovation. The work, which will be done in stages through next week, will be closely monitored throughout by EH&S. If you have any questions or concerns, please feel free to contact me.
Eric
--
Eric Baker
Head of Library Operations
University of California, Santa Cruz
831.459.4038
I followed up with Eric to find out what the product is. Here's his reply:
The brand name is KilZ.
http://www.kilz.com/
It's a primer that they'll spray over the concrete after they've wiped it down with chemical sponges to remove as much soot as possible, then they will paint over that. They are only doing this in areas where the concrete is above a dropped ceiling. The rest of the concrete will be cleaned by blasting with dry ice.
Material Safety Data Sheets for the product can be found here.
Eric
--
Eric Baker
Head of Library Operations
University of California, Santa Cruz
831.459.4038
I followed up with Eric to find out what the product is. Here's his reply:
The brand name is KilZ.
http://www.kilz.com/
It's a primer that they'll spray over the concrete after they've wiped it down with chemical sponges to remove as much soot as possible, then they will paint over that. They are only doing this in areas where the concrete is above a dropped ceiling. The rest of the concrete will be cleaned by blasting with dry ice.
Material Safety Data Sheets for the product can be found here.
Reference Service - 6/14 to 6/18
Hello Ref Deskers,
I wanted to share a temporary change in reference service for the week of June 14-18th. I'm sending this message to you because you typically work on the Reference desk during the summer. If I have neglected to include anyone on this list, please let me know.
During the week of June 14-18, the week between Finals and Summer Session, Reference desk assistance provided at both McH and S&E libraries will be shifted to the Access desk. This temporary change is to allow Access Services to deploy their staff to shelf-reading and shelving in the stacks. Reference hours starting this week are 1p-5p, and again, you would work your regular reference shift(s) at the Access desk.
This means that we will provide very basic circulation assistance as well as research assistance at the Circulation desk. Access services staff will provide training, and an access staff person (most likely Molly) and a student will be available as back-up.
I understand you undoubtedly have questions about this, so I have scheduled the McH instruction room for a half-hour meeting tomorrow, Friday the 14th, from 9:30-10am. I hope to see you there.
thank you,
Lucia
I wanted to share a temporary change in reference service for the week of June 14-18th. I'm sending this message to you because you typically work on the Reference desk during the summer. If I have neglected to include anyone on this list, please let me know.
During the week of June 14-18, the week between Finals and Summer Session, Reference desk assistance provided at both McH and S&E libraries will be shifted to the Access desk. This temporary change is to allow Access Services to deploy their staff to shelf-reading and shelving in the stacks. Reference hours starting this week are 1p-5p, and again, you would work your regular reference shift(s) at the Access desk.
This means that we will provide very basic circulation assistance as well as research assistance at the Circulation desk. Access services staff will provide training, and an access staff person (most likely Molly) and a student will be available as back-up.
I understand you undoubtedly have questions about this, so I have scheduled the McH instruction room for a half-hour meeting tomorrow, Friday the 14th, from 9:30-10am. I hope to see you there.
thank you,
Lucia
Wednesday, May 12, 2010
New incident form
Dear Library Staff,
In order to make the library incident report form more stable and secure, we've moved it from the old library web server to the staff Drupal server. The new url is http://staff.library.ucsc.edu/node/add/incident-report but a redirect is in place, so you will be forwarded to the new form from the old link. It looks a little different but the information is the same as the old form.
You do need to login with your library server username and password in order to see the form. This is the same login and password used on the Edgar filesharing server and the main library webserver. If you do not to know your Edgar login, please contact IT help (at http://itrequest.ucsc.edu) and they will reset your password.
Please contact me with questions.
-- Sue Perry (for the Web Implementation Team)
In order to make the library incident report form more stable and secure, we've moved it from the old library web server to the staff Drupal server. The new url is http://staff.library.ucsc.edu/node/add/incident-report but a redirect is in place, so you will be forwarded to the new form from the old link. It looks a little different but the information is the same as the old form.
You do need to login with your library server username and password in order to see the form. This is the same login and password used on the Edgar filesharing server and the main library webserver. If you do not to know your Edgar login, please contact IT help (at http://itrequest.ucsc.edu) and they will reset your password.
Please contact me with questions.
-- Sue Perry (for the Web Implementation Team)
Labels:
desk computers,
incident form,
ref desk,
ref staff
Monday, May 10, 2010
Slug Copy Card Reader Tips and Hints
In the past week we have seen an increasing number of jams in the Slug Copy Card readers. Here are a few tips and hints that can help reduce jams and keep the machines operating smoothly.
1. Ensure that cards that patrons are using or that you have distributed to patrons are free of excess build-up. More specifically, tape of all varieties, dirt, dust, and anything that feels the slightest bit sticky on the card. If need be, you can clean the cards with an alcohol dampened paper towel or cloth
2. Please don't attach anything to cards like balance post-its that could be put into the reader with the card. Any tape, post-its or rubber bands will jam the reader.
3. Sometimes patrons will forcefully insert their student id's or a copy card from Fedex Kinko's. When this happens, call ITS staff before attempting to remove the card as both the reader lens and the card are susceptible to damage when removed incorrectly.
Thank you,
Omar for Library ITS
1. Ensure that cards that patrons are using or that you have distributed to patrons are free of excess build-up. More specifically, tape of all varieties, dirt, dust, and anything that feels the slightest bit sticky on the card. If need be, you can clean the cards with an alcohol dampened paper towel or cloth
2. Please don't attach anything to cards like balance post-its that could be put into the reader with the card. Any tape, post-its or rubber bands will jam the reader.
3. Sometimes patrons will forcefully insert their student id's or a copy card from Fedex Kinko's. When this happens, call ITS staff before attempting to remove the card as both the reader lens and the card are susceptible to damage when removed incorrectly.
Thank you,
Omar for Library ITS
Friday, May 7, 2010
Password Reset Feature
The following was posted on the ITS News page a few months ago and might be of interest to folks working our desks. The original can be found here.
New Password Reset Feature
On February 21, 2010, ITS released a new self-service "forgot your password" feature that allows people to reset their CruzID Blue and Gold passwords online by answering security questions.
Anyone who signs in to the CruzID Manager will have the ability to set answers to security questions for their account. While it will be optional to set these answers, those who do will not need to contact the ITS Support Center to have their password reset when/if they forget their CruzID Blue or Gold passwords. Instead, they will be able to reset their password via a new "Forgot Your Password" link in CruzID Manager.
Note that this self-service password reset feature is not recommended for anyone who has administrative privileges to systems on campus. If you have admin-level access to campus systems, please evaluate whether using this new feature introduces a risk of someone guessing your security answers and gaining access to sensitive information. If it does, simply do not set answers to the security questions.
You may set up your security questions by accessing the CruzID Manager at: https://cruzid.ucsc.edu/ Once you sign in, click on the "Set/Change answers to security questions" link.
If you have any questions, please contact the ITS Support Center for assistance.
New Password Reset Feature
On February 21, 2010, ITS released a new self-service "forgot your password" feature that allows people to reset their CruzID Blue and Gold passwords online by answering security questions.
Anyone who signs in to the CruzID Manager will have the ability to set answers to security questions for their account. While it will be optional to set these answers, those who do will not need to contact the ITS Support Center to have their password reset when/if they forget their CruzID Blue or Gold passwords. Instead, they will be able to reset their password via a new "Forgot Your Password" link in CruzID Manager.
Note that this self-service password reset feature is not recommended for anyone who has administrative privileges to systems on campus. If you have admin-level access to campus systems, please evaluate whether using this new feature introduces a risk of someone guessing your security answers and gaining access to sensitive information. If it does, simply do not set answers to the security questions.
You may set up your security questions by accessing the CruzID Manager at: https://cruzid.ucsc.edu/ Once you sign in, click on the "Set/Change answers to security questions" link.
If you have any questions, please contact the ITS Support Center for assistance.
Wednesday, May 5, 2010
2010 Oil Spill incident site
from Cynthia Moriconi in Maps:
Here is a link to the Bibliography created by a Reference Librarian at the University of South Alabama for the Deepwater Horizon Oil Spill Incident 2010:
http://www.southalabama.edu/univlib/govdocs/gd/oilspill2010.html
It will be updated with the latest information.
Here is a link to the Bibliography created by a Reference Librarian at the University of South Alabama for the Deepwater Horizon Oil Spill Incident 2010:
http://www.southalabama.edu/univlib/govdocs/gd/oilspill2010.html
It will be updated with the latest information.
Tuesday, May 4, 2010
Kerry's business guide
In case you need access to Kerry great business research guide, it's on the old server, and here is the link:
http://library2.ucsc.edu/collect/businessweb.html
I had a market research question that this was perfect in answering.
Best,
Laura
http://library2.ucsc.edu/collect/businessweb.html
I had a market research question that this was perfect in answering.
Best,
Laura
Light out log (not about sleeping in the library...)
The campus electrician has asked us to track when the lights go out,
where if occurs, and when they come back on again. Laura has made a
log at the Reference desk to track this.
I understand they suspect it may be a problem with the programming,
and they need our help to pinpoint the problem.
If the lights go out on another floor - i.e. NOT the second floor,
you can call the Ref desk to report the problem. Please understand
it is midterms, so we may not be able to answer the phone right
away. You may also email me directly (include date, time, place,
duration, etc.) and I will add it to the log.
thank you,
Lucia
where if occurs, and when they come back on again. Laura has made a
log at the Reference desk to track this.
I understand they suspect it may be a problem with the programming,
and they need our help to pinpoint the problem.
If the lights go out on another floor - i.e. NOT the second floor,
you can call the Ref desk to report the problem. Please understand
it is midterms, so we may not be able to answer the phone right
away. You may also email me directly (include date, time, place,
duration, etc.) and I will add it to the log.
thank you,
Lucia
Wednesday, April 28, 2010
Student email: CruzMail to SlugMail
I just had a student ask me if I knew anything about the fact that he couldn't log into CruzMail. Here is the story from the ITS site:
"On April 28, 2010 from 2PM to 6PM, all student email accounts currently using CruzMail, will be automatically switched to SlugMail.
On that day between the hours of 2PM and 6PM, students will no longer be able to login to CruzMail to check and send email. Instead, they will login to SlugMail. Their UCSC email address remains the same."
SlugMail login page:
http://its.ucsc.edu/service_catalog/slugmail/
Here is the full news article:
http://its.ucsc.edu/news_and_events/view_news.php?id=523
"On April 28, 2010 from 2PM to 6PM, all student email accounts currently using CruzMail, will be automatically switched to SlugMail.
On that day between the hours of 2PM and 6PM, students will no longer be able to login to CruzMail to check and send email. Instead, they will login to SlugMail. Their UCSC email address remains the same."
SlugMail login page:
http://its.ucsc.edu/service_catalog/slugmail/
Here is the full news article:
http://its.ucsc.edu/news_and_events/view_news.php?id=523
Monday, April 19, 2010
Wiki page for McHenry services info
Hi all,
I've set up a wiki page http://ucsclibrary.pbworks.com/McHenry+fire+-+services+update, where we can share information about temporary changes in service while McHenry is closed. Folks on refall are the intended audience but the page is open to anyone. While the page is very similar to the Alternative Services page this has the benefit of being informal and oriented to what we need to know from our reference service points. Feel free to update, correct and add new information as it becomes available. If you don't want to deal with the wiki but have info that you feel should be included just send me an email and I'll add it.
thanks, Frank
I've set up a wiki page http://ucsclibrary.pbworks.com/McHenry+fire+-+services+update, where we can share information about temporary changes in service while McHenry is closed. Folks on refall are the intended audience but the page is open to anyone. While the page is very similar to the Alternative Services page this has the benefit of being informal and oriented to what we need to know from our reference service points. Feel free to update, correct and add new information as it becomes available. If you don't want to deal with the wiki but have info that you feel should be included just send me an email and I'll add it.
thanks, Frank
Thursday, April 15, 2010
Title in Process (TIP) requests
I just wanted to send out a reminder that Title in Process (TIP) requests should be referred to the Circulation Desk. Staff at that desk can check to see where in the process the title might be and can check new book trucks, etc. or refer the request to Cataloging as necessary. Please don't send TIP requests to ejournals. The procedure for handling TIP requests is also available on the library's FAQ page
and copied below.
Thanks, Frank
Q: CRUZCAT says a book is "in process." What does that mean?
A: "In process" means the library has received the book but we're not finished cataloging and labeling it. To obtain access to these items, see the Circulation Desk staff to arrange for a “TIP" (title in process) Request.This service is available Monday-Friday, 9:00am to 4:00pm only. Good news! Access Services has extended this service to whenever the Circulation Desks are open.
Thanks, Frank
Q: CRUZCAT says a book is "in process." What does that mean?
A: "In process" means the library has received the book but we're not finished cataloging and labeling it. To obtain access to these items, see the Circulation Desk staff to arrange for a “TIP" (title in process) Request.
Wednesday, April 14, 2010
16th-century engravings
Students in Allan Langdale's HAVC 137E Renaissance Prints class will be researching a mystery engraving from 16th-century Germany. BR kindly informs us that they should consult the Illustrated Bartsch (http://cruzcat.ucsc.edu/record=b1431168~S5), volume 10 of which is entitled Sixteenth-century German Artists.
Additional info from Lee:
"That helps. I had a student who insisted the engraving was Bosch, and when that didn't pan out, noticed "Barsch" somewhere on the page, but that name drew a blank as well. I pointed her to some texts about early engravers and suggested the VRC if that didn't work."
Additional info from Lee:
"That helps. I had a student who insisted the engraving was Bosch, and when that didn't pan out, noticed "Barsch" somewhere on the page, but that name drew a blank as well. I pointed her to some texts about early engravers and suggested the VRC if that didn't work."
Labels:
assignments,
classes,
ref desk,
ref questions,
students
So what happened to the services offered by Xpressit!?
Here's an update on where the mini-copy center services of Xpressit! (formerly in the Bookstore plaza) have gone...
http://printing.ucsc.edu/
They are now offered by Printing Services in Baskin Engineering. From their page:
"We provide fast, cost-effective printing from black and white through four-color printing in all sizes – up to 19" x 25" (and beyond, with our large format printer). We offer free delivery on orders for customers on and off campus! In a hurry, need it now or overnight? Let us know. We can meet your needs!
http://printing.ucsc.edu/
They are now offered by Printing Services in Baskin Engineering. From their page:
"We provide fast, cost-effective printing from black and white through four-color printing in all sizes – up to 19" x 25" (and beyond, with our large format printer). We offer free delivery on orders for customers on and off campus! In a hurry, need it now or overnight? Let us know. We can meet your needs!
Products & Services
| Offset Printing | Quick Copies |
| Electronic Pre-Press | Flyers |
Document Scanning | Booklets |
Large Format Posters | Signage |
| Promotional Products | Bindery Services |
| Professor Publishing Services | Printer Paper |
| Copyright Clearance Services | Graphic Services |
| Project & Data Management | |
| Location Basement of Baskin Engineering B66 Phone: 459-2925 Fax: 459-3899 Email: printing_services@ucsc.edu | Hours Monday through Friday 8 a.m. - 5 p.m. Additional info: Fax service I confirmed that they still provide a public fax service, payable by cash, debit or credit. It's $1.00 per page to receive; $2.00 for the first page to send and $1.00 for each additional page; for international, $3.00 for the first page, and $2.00 for each additional page. LM 4/15/10 |
Right desk Mac screen tilting problem
The ergonomic arm on the right desk Mac seems to have a missing bolt or screw that allows us to tilt it backward and forward as we need to. A call is in to Jerry to see if he can fix it for us.
It does seem to be working at the moment if you gently tilt it back away from you. But if it starts to tilt forward, it falls all the way and is unusable.
Thanks for your patience while we have it repaired. In the meantime, if you are uncomfortale using it until it's fixed, use the center computer on the back table or the left desk Mac.
Thanks,
Laura
It does seem to be working at the moment if you gently tilt it back away from you. But if it starts to tilt forward, it falls all the way and is unusable.
Thanks for your patience while we have it repaired. In the meantime, if you are uncomfortale using it until it's fixed, use the center computer on the back table or the left desk Mac.
Thanks,
Laura
Labels:
desk computers,
ref desk,
ref staff,
workstations
Friday, April 9, 2010
2nd floor construction update
Per Eric's update on the Devcon 2nd Floor G-Line construction, it looks like the Gov Docs will be covered on Monday and probably inaccessible through Tuesday. So during this time, please consult with Lucia, Jan, or me about possible alternate access to government documents.
Thursday, April 8, 2010
2nd floor construction
Devcon is currently de-constructing the wall along G-line in the Reference shared work area, and will begin work in the second floor stacks area next Monday, April 12. It will take at least Monday and Tuesday to complete the work. As on the other floors, plastic will be draped from floor to ceiling by the contractor, and additional plastic sheeting will placed over the stacks by Operations and Preservation.
If you have any questions or concerns, please do not hesitate to contact me.
Eric
Operations
Wednesday, April 7, 2010
ProQuest / CSA databases down for maintenance, April 10, 7:00 p.m. to April 11, 7:00 a.m.
7 April 2010
ProQuest® will be performing infrastructure maintenance on April 10, 2010. A twelve (12) hour maintenance window will be required for this maintenance. The window will take place from Saturday, April 10, 2010, at 7:00 PM (PDT) to Sunday, April 11, 2010 at 7:00 AM (PDT).
The following products will be unavailable during these windows:
ProQuest platform products, ProQuest Historical Newspapers, American Periodicals Series
CSA products
UMI products, including ProQuest Digital Microfilm and online dissertation products
ProQuest® welcomes customer feedback. Please email your comments to platform feedback or visit www.proquest.com/go/suggestions.
Please share this information information with your colleagues.
Jayne Dickson
CDL Information Services
California Digital Library
University of California
510.987.0550
jayne.dickson@ucop.edu
PubMed indexing now available back to 1947
"With the addition of the 1947 citations, the MEDLINE/PubMed subset now contains over 20 million citations produced during 63 years of indexing of the biomedical literature."
http://www.nlm.nih.gov/pubs/techbull/ma10/ma10_oldmedline.html
Thanks to Christy Hightower for the alert.
http://www.nlm.nih.gov/pubs/techbull/ma10/ma10_oldmedline.html
Thanks to Christy Hightower for the alert.
Gov Docs accessibility
Due to the G-Line construction on the 2nd Floor, the Gov Docs collection will be mostly inaccessible. We’re not quite sure of the timeline for this (at least today and maybe tomorrow?). If you encounter a patron who wants one of these inaccessible government documents, please let me know. We might be able to find a work-around; the desired document might be available online (even if there is no apparent electronic copy) or even on microfiche. So please feel free to call me at 9-5654 or find me in my office (my door will probably be closed due to construction sound) and I will help in any way that I can.
Cheers,
Jess
Monday, April 5, 2010
Students asking for Plagiarism Quiz
Anna Tsing is referring her Anthropology students to a plagiarism quiz. The quiz is hosted by another institution and can be found at http://abacus.bates.edu/cbb/quiz/index.html.
Friday, April 2, 2010
Ref Desk "Not on Desk" lists posted
I have made a posted two lists of who is not on the desk on certain days, to help facilitate trades, coverage, etc. If you do not see a name listed and they are also not on the schedule, that means that are working at S&E that day or are telecommuting.
There are two versions to reflect the double-staff and single-staff schedules we are using this spring.
http://internal.library.ucsc.edu/ref/schedule/index.html
Please let me know if you have any questions.
Best, Laura
There are two versions to reflect the double-staff and single-staff schedules we are using this spring.
http://internal.library.ucsc.edu/ref/schedule/index.html
Please let me know if you have any questions.
Best, Laura
Thursday, April 1, 2010
Billing questions tip
Jess had a good reminder if you encounter a billing question.
Be sure to ask the patron what the bill is for: Printing or library material
If it's printing, refer them to the central IT support line 459-4357 or help@ucsc.edu
If it's a library material fine, refer them to Access or point them to the online library billing form at http://library.ucsc.edu/services/borrowing/billing
Be sure to ask the patron what the bill is for: Printing or library material
If it's printing, refer them to the central IT support line 459-4357 or help@ucsc.edu
If it's a library material fine, refer them to Access or point them to the online library billing form at http://library.ucsc.edu/services/borrowing/billing
New 2nd floor copiers: screen message
The new Ricoh copiers have been installed by Copier Services on the 2nd floor. They are no longer free and are back to the normal pricing (15¢ per page when paying with cash, 8¢ per page when using a Slug Copy Card).
The screen on the copier now displays a message (which we are trying to have changed to something more intuitive) that says:
"To use the following function(s), set Key Counter. Copier"
This means:
"The copier is ready to be used, put a Slug Copy Card in the tower to make a copy and have access to the control screen"
It also displays a tiny message at the bottom left of the screen that says:
"Cannot connect with DHCP server. (101) Contact the Administrator."
This means: "I don't have a server to connect with (and won't), so ignore this message."
We are trying to have these either removed or fixed, so stay tuned.
The 3rd floor old copier is currently out of order. The 4th floor old copier is working.
The screen on the copier now displays a message (which we are trying to have changed to something more intuitive) that says:
"To use the following function(s), set Key Counter. Copier"
This means:
"The copier is ready to be used, put a Slug Copy Card in the tower to make a copy and have access to the control screen"
It also displays a tiny message at the bottom left of the screen that says:
"Cannot connect with DHCP server. (101) Contact the Administrator."
This means: "I don't have a server to connect with (and won't), so ignore this message."
We are trying to have these either removed or fixed, so stay tuned.
The 3rd floor old copier is currently out of order. The 4th floor old copier is working.
No printer at the Ref Desk
As a reminder for those that have been away from the desk and are back for Spring Quarter, there is no longer a printer at the McHenry Ref Desk. Details are below in Lucia's March 11th refall message:
"The printer at the McH ref desk is being moved to the Ref offices to replace the dead one. This means we will not have a printer at the Ref desk until further notice.
"The printer at the McH ref desk is being moved to the Ref offices to replace the dead one. This means we will not have a printer at the Ref desk until further notice.
The desk machines still print to this printer, but you will need to
walk into the office (next to the mailbar) to retrieve anything you
print from the desk.
Let me know if you have questions.
thank you,
Lucia"
Monday, March 29, 2010
Desk stats now online
Just a reminder that we have moved to collecting Reference statistics online. The SurveyMonkey page is bookmarked on the browser toolbar on every machine at the desk.
There are only two required fields, but it would be helpful if you could fill out other fields if you have time between questions.
Many thanks to Frank Gravier for getting this project off the ground and on the computers.
thank you,
Lucia
Monday, March 22, 2010
IT support over Spring Break
Omar let Lucia know that CNS will be providing on-call service only. The students working this week are addressing maintenance issues, but will be checking machines and monitoring paper supplies. We need to call the CNS number, 459-2486, if there are problems.
Labels:
CNS,
IT help,
public computers,
ref desk,
staffing,
workstations
Thursday, March 18, 2010
Desk stats migrating to online form
We are migrating McHenry Ref Desk statistics gathering online, using SurveyMonkey. We will start using this on Monday, March 29th, the first day of Spring quarter. We will no longer be using the paper forms and clipboard. However, we do have them on hand in case the power goes out or there is some other unforeseen problem.
Here's the important things to know:
There are only two *required* fields: Shift Time and Desk Stats Category (Dir, Short, Long). The other fields are optional. It would be helpful if you could fill them out, but you don't need to if it's busy.
Category refresher:
+ Directional: Giving directions. Pointing to a resource or service point or location of materials. Directions to the bathroom, etc.
+ Short: Anything more than directional that requires explanation up to 5 minutes, such as how to read call numbers, how to look up a book, etc.
+ Lengthy: Anything longer than 5 minutes.
The form is bookmarked on the toolbars at every Ref desk machine as "MCH REF DESK STATS." If you want to take a look at it now, use this URL: http://www.surveymonkey.com/s/mchrefstats.
Keep this URL handy in case you need to enter statistics after your desk shift.
Please let me know if you have any questions or concerns.
thank you,
Lucia
Here's the important things to know:
There are only two *required* fields: Shift Time and Desk Stats Category (Dir, Short, Long). The other fields are optional. It would be helpful if you could fill them out, but you don't need to if it's busy.
Category refresher:
+ Directional: Giving directions. Pointing to a resource or service point or location of materials. Directions to the bathroom, etc.
+ Short: Anything more than directional that requires explanation up to 5 minutes, such as how to read call numbers, how to look up a book, etc.
+ Lengthy: Anything longer than 5 minutes.
The form is bookmarked on the toolbars at every Ref desk machine as "MCH REF DESK STATS." If you want to take a look at it now, use this URL: http://www.surveymonkey.com/s/mchrefstats.
Keep this URL handy in case you need to enter statistics after your desk shift.
Please let me know if you have any questions or concerns.
thank you,
Lucia
Opening PDFs on public computers
If a document opens with the open source PDF viewer (not Adobe), right-click to choose "Open with...Adobe" or save it to the desktop and then drag it to Adobe in the dock. Same for the Ref Desk computers.
Labels:
documents,
public computers,
ref desk,
workstations
Wednesday, March 17, 2010
Printing update and clarification
From the public computers, there is no longer a second popup window (that tells the patron how much the print job will be). That changed with the new system, but some did not hear about the change. Macs didn't need the notify acknowledgment, but PCs did, to send the print job. It was a feature of the old
printing system, that we did not implement in the new version. So now all the patron needs to do is name the print job and then pick it up from one of the release stations. They will see the cost when they pick up the print job from the release station (Thanks to Frank Dang for this clarification).
printing system, that we did not implement in the new version. So now all the patron needs to do is name the print job and then pick it up from one of the release stations. They will see the cost when they pick up the print job from the release station (Thanks to Frank Dang for this clarification).
Labels:
Info Commons,
printing,
public computers,
workstations
Questions from the desk
-local high school student needed to find books and articles about Jack Ruby
-community member doing research for a memoir by a former UCSC student from the 1970's
(including info about minority students groups now and then; the 1975 sit-in re: EOP)
-faculty needed help doing a search in our catalog for handmade books
-community member found a book in Google books, needed to find the source of a quotation used, but could not see the page with the source in Google books (we had it and I emailed the source)
-student currently writing a policy statement on the overspending on and
overpopulated prison in California
-PhD student in Hong Kong needed help with contemporary Latin American cinema research in determining which libraries in California (Los Angeles in particular) had a particular film
-graduate student at UCB developing a resource management plan for a ranch property in southern San Benito
County and is trying to determine if it had been part of a Mexican land grant
-graduate student needed to find books, articles, or websites on pre-Christian Basque mythology, specifically a deity associated with caves
-student looking at California high school exit exam information, specifically Latino students failure rate
-community member doing research for a memoir by a former UCSC student from the 1970's
(including info about minority students groups now and then; the 1975 sit-in re: EOP)
-faculty needed help doing a search in our catalog for handmade books
-community member found a book in Google books, needed to find the source of a quotation used, but could not see the page with the source in Google books (we had it and I emailed the source)
-student currently writing a policy statement on the overspending on and
overpopulated prison in California
-PhD student in Hong Kong needed help with contemporary Latin American cinema research in determining which libraries in California (Los Angeles in particular) had a particular film
-graduate student at UCB developing a resource management plan for a ranch property in southern San Benito
County and is trying to determine if it had been part of a Mexican land grant
-graduate student needed to find books, articles, or websites on pre-Christian Basque mythology, specifically a deity associated with caves
-student looking at California high school exit exam information, specifically Latino students failure rate
Wednesday, March 3, 2010
Random questions at the desk, 3/3/10
Today patrons I helped were:
- Looking for paper copies of several French language periodicals.
- Looking for a poem, published as a broadside, by Charles Bukowski.
- Looking for the consensus-based criteria for establishing diagnosis of a vegetative state.
- Looking for paper copies of several French language periodicals.
- Looking for a poem, published as a broadside, by Charles Bukowski.
- Looking for the consensus-based criteria for establishing diagnosis of a vegetative state.
Random questions at the desk 3/1/10
History of Lent.
Opiates effect on neurotransmitters and synapses.
Research by mycologist R.J. Wesson on use of "magic mushrooms" in Mazatec ritual ceremonies in Oaxaca.
Water, logging and environmental information about Clavey River in Tuolomne County.
Opiates effect on neurotransmitters and synapses.
Research by mycologist R.J. Wesson on use of "magic mushrooms" in Mazatec ritual ceremonies in Oaxaca.
Water, logging and environmental information about Clavey River in Tuolomne County.
Thursday, February 18, 2010
Writing class focused on surfing
There is a Writing section that is focused on topics related to surfing. I've helped a couple of students with this topic and have a few strategies to share:
-not using the * symbol for truncating -- too many items come up with "surface"; leaving it as keyword "surfing" worked much better
-adding "NOT internet" to the keyword search was extremely helpful in the article databases
-Encyclopedia of Surfing: McH Ref GV840.S8 W3476 2003
http://cruzcat.ucsc.edu/record=b2282202~S5
-article databases: Academic Search Complete; Historical Abs; in Illumina (surfing is a Descriptor in CSA) used Oceanic Abs, both Psych dbs, Socio Abs
-adding ideas/subject terms such as surfers, culture, subculture, counterculture, sport psychology, extreme sports, risk-taking, recreation, coastal management, environmental protection, business, marketing, etc.
Hope this is helpful.
Best,
Laura
-not using the * symbol for truncating -- too many items come up with "surface"; leaving it as keyword "surfing" worked much better
-adding "NOT internet" to the keyword search was extremely helpful in the article databases
-Encyclopedia of Surfing: McH Ref GV840.S8 W3476 2003
http://cruzcat.ucsc.edu/record=b2282202~S5
-article databases: Academic Search Complete; Historical Abs; in Illumina (surfing is a Descriptor in CSA) used Oceanic Abs, both Psych dbs, Socio Abs
-adding ideas/subject terms such as surfers, culture, subculture, counterculture, sport psychology, extreme sports, risk-taking, recreation, coastal management, environmental protection, business, marketing, etc.
Hope this is helpful.
Best,
Laura
Labels:
classes,
databases,
ref books,
ref desk,
ref questions,
reference sources,
students,
topics,
writing
Thursday, February 11, 2010
Film 134A -- American Cinema, 1930-60
There is a fair number (80 from what a student in the class told me) who may be coming in to research the following assignment:
Here's how it might be approached--
Reviews (and date of release):
Variety Film Reviews (McH Ref PN1995 V34)
Reviews and display advertisements:
Los Angeles Times (historical)
New York Times (historical)
Magazine articles, interviews, profiles, advertisements:
Readers' Guide Retrospective
Film criticism:
Film Indexes Online (citations only--no UC-eLinks)
Posters:
Cruzcat (subject: film posters)
Trailers:
Internet Movie Database (IMDB)
--Ken.
Film Marketing and Reception Project
Due at the beginning of your discussion section on Week 8 [week of 22nd February]
You will choose an American film made between 1930 and 1960, one we have not studied in class, and research how the film was marketed and reviewed at the time of its original release. Materials you gather might include original movie reviews, posters, film trailers, press stories, movie star profiles, interviews, etc. You will write a short analysis of the information available from these sources and make an argument regarding how the reception and marketing of the film was influenced by historical events. Your analysis should be 5-8 pages....
Here's how it might be approached--
Reviews (and date of release):
Variety Film Reviews (McH Ref PN1995 V34)
Reviews and display advertisements:
Los Angeles Times (historical)
New York Times (historical)
Magazine articles, interviews, profiles, advertisements:
Readers' Guide Retrospective
Film criticism:
Film Indexes Online (citations only--no UC-eLinks)
Posters:
Cruzcat (subject: film posters)
Trailers:
Internet Movie Database (IMDB)
--Ken.
Class: History 30 "Making of Modern Africa"
Hi all,
Beth and I recently conducted research sessions for David Anthony's
History 30 (Making of Modern Africa) and History 137B (Africa 1800 to
Present) classes, and you will notice lots of activity around these topics
just now. Although Beth and I are happy to assist them when they have hit
research roadblocks, please be aware that they should first consult and
*use* the resources listed in the dedicated guides for each of these
classes linked on the Course Materials page (and to which we introduced
them in class) and below. They should be assured that Reference Desk staff can help
them as well as Beth and myself.
Thanks,
Ken and Beth
History 30 Guide:
http://library.ucsc.edu/course-guides/history-30-making-of-modern-africa
History 137B Guide:
http://library.ucsc.edu/course-guides/history-137b---africa-1800-to-the-present
Beth and I recently conducted research sessions for David Anthony's
History 30 (Making of Modern Africa) and History 137B (Africa 1800 to
Present) classes, and you will notice lots of activity around these topics
just now. Although Beth and I are happy to assist them when they have hit
research roadblocks, please be aware that they should first consult and
*use* the resources listed in the dedicated guides for each of these
classes linked on the Course Materials page (and to which we introduced
them in class) and below. They should be assured that Reference Desk staff can help
them as well as Beth and myself.
Thanks,
Ken and Beth
History 30 Guide:
http://library.ucsc.edu/course-guides/history-30-making-of-modern-africa
History 137B Guide:
http://library.ucsc.edu/course-guides/history-137b---africa-1800-to-the-present
Labels:
assignments,
classes,
ref desk,
ref questions,
reference sources,
students
Tuesday, February 9, 2010
Reference searches
Hi all, just a reminder to please send me searches for material missing from the McHenry Reference collection. More info below.
thanks, Frank
Begin forwarded message:
thanks, Frank
Begin forwarded message:
From: Frank Gravier
Date: October 5, 2009 9:29:17 AM PDT
To: refall@library.ucsc.edu
Subject: McHenry Ref. Stacks
Hi all,
As you've heard Access Services has assumed responsibility for shelving and stacks maintenance for the McHenry Reference Collection. I will continue to be the selector for the collection so please send searches, record changes, reports of superseded or new editions, etc. to me. You can drop them by my office (Rm. 2368), leave them in my mailbox in Research Services or at the mailbar in Tech. Services, email them (gravier@ucsc.edu) or call me(9-3319).
Thanks, Frank
Monday, February 8, 2010
Keystrokes on Ref Desk PC workstation
The PC at the McH desk is having intermittent problems accepting keystrokes for entering the password. This seems to happen only at startup. If it happens to you:
Lucia
1. Restart the machine - holding down the power button for 10 secs will do it.
2. Make sure the numlock is on to use the keypad, OR use the number bar at the top of the keyboard.
This should remedy the problem. Please enter a ticket if you try this and the problem continues.
Wednesday, January 27, 2010
Out-of-order microfilm reader/printer
Here's what's happening with the out-of-order microfilm reader/printer:
The BMI technician has been called, and will try to make it up here this afternoon. If he's not able to make it today, he'll definitely be here by Thursday the 28th.
Please let me know if you have any questions.
-- Molly
Update on 1/28/10:
Roger was able to fix the MP90 but he said that the motor on the supply side that turns the reel is not working, making it necessary for patrons to manually roll the film. He'll let us know whether or not he can find a replacement motor.
The BMI technician has been called, and will try to make it up here this afternoon. If he's not able to make it today, he'll definitely be here by Thursday the 28th.
Please let me know if you have any questions.
-- Molly
Update on 1/28/10:
Roger was able to fix the MP90 but he said that the motor on the supply side that turns the reel is not working, making it necessary for patrons to manually roll the film. He'll let us know whether or not he can find a replacement motor.
Global Books in Print cancelled
Due to systemwide budget cuts our subscription to Global Books in Print has been cancelled and the database is no longer available. If you maintain a web page that linked to this database please update it.
thanks, Frank
thanks, Frank
Thursday, January 21, 2010
CruzID Gold setup tips
Hi everyone,
I have found I have had to do a bit more explaining about what the CruzID gold is to students. Here's a list of things I always include in the explanation that seem to help the setup go smoothly and help them understand what they are doing:
-tell them that their CruzID is the first part of their UCSC email address (before @ucsc.edu), and not their student ID#
-they already have a blue password, and that is their email password
-the gold password will enable them to eventually get into other systems on campus, the first first one is charging library printing to their account (and this works at both libraries)
-this is a one-time setup process
-they may not have had to choose a secure password before so they need to read that sentence about how long the password must be and what it must contain (saves time and multiple unsuccessful attempts)
-make sure to hit "OK" or "LOGOUT" before moving on to the gold student print release station
-there is a bug that sometimes happens with the gold release station, and their new gold password won't work. CNS is working on it, and advises to try again in a couple of minutes. they may have to do that more than once. If still unsuccessful, let them know other options (print card if they have one, loan them ours, etc.), and report to CNS.
Hope this helps when you are assisting students with this process.
Best,
Laura
I have found I have had to do a bit more explaining about what the CruzID gold is to students. Here's a list of things I always include in the explanation that seem to help the setup go smoothly and help them understand what they are doing:
-tell them that their CruzID is the first part of their UCSC email address (before @ucsc.edu), and not their student ID#
-they already have a blue password, and that is their email password
-the gold password will enable them to eventually get into other systems on campus, the first first one is charging library printing to their account (and this works at both libraries)
-this is a one-time setup process
-they may not have had to choose a secure password before so they need to read that sentence about how long the password must be and what it must contain (saves time and multiple unsuccessful attempts)
-make sure to hit "OK" or "LOGOUT" before moving on to the gold student print release station
-there is a bug that sometimes happens with the gold release station, and their new gold password won't work. CNS is working on it, and advises to try again in a couple of minutes. they may have to do that more than once. If still unsuccessful, let them know other options (print card if they have one, loan them ours, etc.), and report to CNS.
Hope this helps when you are assisting students with this process.
Best,
Laura
Tuesday, January 19, 2010
Film 132B assignment
I've emailed Peter that a number of the links on the assignment page need to be changed (because of our fall server switch) and I assume he will put up a corrected version soon.
Paul
On Jan 12, 2010, at 3:05 PM, Peter Limbrick wrote:
Paul
On Jan 12, 2010, at 3:05 PM, Peter Limbrick wrote:
Hi Paul,
Just a heads up for you and your research librarians that my 88-student class, Film 132B, will be doing an annotated bibliography project, as they have done in past years. You can see the assignment on our website at:
http://www.ic.ucsc.edu/~limbrick/film132b/
but I've also attached it here. Just wanted to let you all know since you may experience some increase in traffic and questions (I hope!) It's due on Jan 25, two weeks from yesterday.
Best,
Peter
Hebrew Bible
A number of students have asked about copies of the JPS Tanakh in the Library
collection. You may want to share the following
information with them.
First, they should know that most copies of Tanakh
and Torah are in the 4th floor stacks and circulate.
Second, while we have a limited number of editions
titled "Tanakh" there are many others that
essentially fit that bill. And in fact, there are
a number of editions in the collection that use
the JPS Tanakh translation that are not identified
that way (unless you look closely).
Third, there are copies of the text in many forms.
Those in English-Hebrew versions will usually
page right to left. There are also quite a few
English-only editions for those who prefer that.
They should be aware that Tanakh=Old Testament
and Torah=Five Books of Moses=Pentateuch=Chumash.
Some editions come in multiple volumes.
Finally, most of our Tanakh and Torah editions
include some commentary. Typical of the opening
of Bereisheit (Genesis), there is a lot of of
commentary, so much so that there is only one or
two lines of text per page, the rest taken up by
commentary. While this makes for halting
reading, the commentary can be helpful for
research purposes.
Here are a few examples of useful copies currently
on the shelves:
The Jewish study Bible : Jewish Publication
Society Tanakh translation
BS895 .J4 2004
http://cruzcat.ucsc.edu/record=b2376601~S5
Etz Hayim : Torah and commentary
BS1223 .L54 2001
http://cruzcat.ucsc.edu/record=b2447623~S5
Genesis : the traditional Hebrew text with new JPS
translation
BS1235.3.S325 1989
http://cruzcat.ucsc.edu/record=b1132076~S5
The Soncino Chumash : the five books of Moses with
Haphtaroth
BS704.S673 1983
http://cruzcat.ucsc.edu/record=b1260109~S5
Knowing that these will disappear quickly, I
thought I'd look for some online sources:
http://www.jewishvirtuallibrary.org/jsource/Bible/jpstoc.html
http://www.mechon-mamre.org/p/pt/pt0.htm
http://www.shamash.org/tanach/text.shtml
http://bible.ort.org/books/pentd2.asp?ACTION=displaypage&BOOK=1&CHAPTER=1#P1
http://tanakhml2.alacartejava.net/cocoon/tanakhml/d13.php2xml?sfr=1&prq=1&pnt=tru&acc=tru&dia=tru&enc=heb&xml=non
They can also find free copies as iPod/iPhone apps.
-- Lee
collection. You may want to share the following
information with them.
First, they should know that most copies of Tanakh
and Torah are in the 4th floor stacks and circulate.
Second, while we have a limited number of editions
titled "Tanakh" there are many others that
essentially fit that bill. And in fact, there are
a number of editions in the collection that use
the JPS Tanakh translation that are not identified
that way (unless you look closely).
Third, there are copies of the text in many forms.
Those in English-Hebrew versions will usually
page right to left. There are also quite a few
English-only editions for those who prefer that.
They should be aware that Tanakh=Old Testament
and Torah=Five Books of Moses=Pentateuch=Chumash.
Some editions come in multiple volumes.
Finally, most of our Tanakh and Torah editions
include some commentary. Typical of the opening
of Bereisheit (Genesis), there is a lot of of
commentary, so much so that there is only one or
two lines of text per page, the rest taken up by
commentary. While this makes for halting
reading, the commentary can be helpful for
research purposes.
Here are a few examples of useful copies currently
on the shelves:
The Jewish study Bible : Jewish Publication
Society Tanakh translation
BS895 .J4 2004
http://cruzcat.ucsc.edu/record=b2376601~S5
Etz Hayim : Torah and commentary
BS1223 .L54 2001
http://cruzcat.ucsc.edu/record=b2447623~S5
Genesis : the traditional Hebrew text with new JPS
translation
BS1235.3.S325 1989
http://cruzcat.ucsc.edu/record=b1132076~S5
The Soncino Chumash : the five books of Moses with
Haphtaroth
BS704.S673 1983
http://cruzcat.ucsc.edu/record=b1260109~S5
Knowing that these will disappear quickly, I
thought I'd look for some online sources:
http://www.jewishvirtuallibrary.org/jsource/Bible/jpstoc.html
http://www.mechon-mamre.org/p/pt/pt0.htm
http://www.shamash.org/tanach/text.shtml
http://bible.ort.org/books/pentd2.asp?ACTION=displaypage&BOOK=1&CHAPTER=1#P1
http://tanakhml2.alacartejava.net/cocoon/tanakhml/d13.php2xml?sfr=1&prq=1&pnt=tru&acc=tru&dia=tru&enc=heb&xml=non
They can also find free copies as iPod/iPhone apps.
-- Lee
Labels:
hebrew bible,
ref books,
ref questions,
reference sources
Friday, January 15, 2010
ENVS 140
Hi everyone,
Lucia
ENVS140 is almost fully launched. This year the class has 90 students enrolled, which is down 10 from last year.
We have made it very clear to the students in this class that they need to ask Jan, Jess, or myself for assistance with part I of their project. Drop-in hours are posted on the class wiki at http://ucsclibrary.pbworks.com/ENVS140. Most of the drop-in hours are with Jan and Jess, although I have let them know I'm at S&E on Tuesday's 12-2pm. (They also know that if it's busy at S&E they will need to wait for my help).
If a student needs help outside the drop-in hours, please call Jan or Jess to help them. We have let them know Jan or Jess will help outside of the posted drop-in times if they are available.
To reiterate, you should NOT help them with Part I of this assignment. However, you can assist with Part II later in the quarter. I will announce when Part II begins. I will be providing a separate session for them for Part II, and information will be posted on their class page that will help you answer questions.
Let me know if you have any questions.
thanks,
Labels:
assignments,
ENVS 140,
Gov Pubs,
ref desk,
ref questions
Friday, January 8, 2010
Reserve books in the Media Center
I just had two questions where it turned out that books were on reserve in the Media Center. It made sense since the classes were for music and language courses. But if you are like me and have the bad habit of assuming that if a location says "Media Center" it won't be a book I want to caution you to double check. In both cases the patrons and I initially thought the book wasn't immediately available but when we looked more closely happily discovered that, while the McHenry Reserves copy was checked out, the Media Center copy was available.
Frank
Tuesday, January 5, 2010
Call numbers for Reserves
Just a reminder that students need to have call numbers when requesting reserve materials at both Circulation Desks. If you are helping a student locate an item that is on reserve be sure to encourage them to jot down the call number before they head off to the Circ. Desk.
Thanks, Frank
Monday, January 4, 2010
OCA certificate/"untrusted site" problem
If you are getting calls about "untrusted site" errors from people trying to access OCA, we are working on a permanent solution. In the meantime, people at the reference desk should tell patrons they two choices:
- you can click through and add the exception (there is no security risk)
or
- the patron can download the new root CA http://certs.ipsca.com/Support/hierarchy-ipsca.asp
--
David Meyer
CNS, McHenry Library
- you can click through and add the exception (there is no security risk)
or
- the patron can download the new root CA http://certs.ipsca.com/Support/hierarchy-ipsca.asp
--
David Meyer
CNS, McHenry Library
CNS desk staffing
CNS will be running a temporary schedule from Jan 5-Jan 10. Students will be staffing both libraries according to the attached pdf file (check your email; copy will be at the desk also) to assist the switch over to the new printing system. Students are undergoing training to assist patrons in setting up their new "CruzID gold" account passwords to accommodate the new printing system and the option of student account billing. There will be no dual coverage support on Tuesday and Thursday from 1-4pm. Please 9-2486 if you need assistance at anytime. Thank you,
Omar Mojaddedi
Omar Mojaddedi
Labels:
CNS,
IT help,
printing,
public computers,
staffing
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