New flatbed scanner instructions (posted by the scanner)

Instructions for Using the Flatbed Scanner
(No charge to email or save to USB)

1. Unless already on, turn on switch 1 (at the back of the middle scanner), the right monitor, and the flatbed scanner on your left (switch 4)

2. Place document in upper right corner of scanner, face down

3. Click on the “Welcome to Scanwrite!” screen (right monitor)

4. Enter filename prefix (it will use this prefix for all of your files during a session)

5. Select source: Choose 4th option WIA-Epson Perfection V700/V750 (NOT the first Epson listed)

6. Click Select

7. Choose image type on the “What do you want to scan?” box

8. Click on adjust quality link and change resolution (DPI) from 100 to a minimum of 300; then choose picture type and click OK

9. Click Preview or Scan

10. Thumbnail image appears on the upper left of the monitor screen (click "Edit Scan" if needed)

11. Click on the thumbnail to select it (giving it a blue border)

12. Then choose from the following options:
Email (sends as PDF only), Print (10 cents per side, will go to print queue release stations to your right by the copiers like all other 2nd floor workstations), Send to USB (can choose file type JPEG, PNG, TIFF, PDF single pg, PDF multi-pg), or Edit

13. Follow prompts

14. Finish (this will remove your files)
___________________________________________________________

For help using the scanner for microfilm:

• Click on the “Welcome to Scanwrite!” screen
• Click on the yellow “Help Video” icon on the top right
___________________________________________________________

Patrons are instructed to ask at the Reference Desk or Circulation Desk for further assistance.

McH Scanner

The only publicly available scanner at McHenry is the new microforms scanner on the second floor. Do not refer students to the Media Center for scanning, the only scanner down there is attached to the adaptive station and is currently out of service.

Laura is working with Molly to create meaningful self-service instructions for using the scanner.

ArchiveGrid

Great publicly accessible online resource for locating archives nationwide (and searching for materials in them):

ArchiveGrid
http://www.archivegrid.org/

Library's mobile site

From Sue Perry:

We're happy to announce the mobile library website is live and ready for testing at http://m.library.ucsc.edu. We'll release the address to the public with a news item later this week.

Note this site is a limited version of the full library site, with a few menu options for tasks and information commonly sought by mobile users. We've tested it on several iPhones and Droids but we don't have access to the full plethora of mobile devices and operating systems out there, so please try it out and let us know what you think using the feedback link in the menu.

Dropped wireless connections on laptops

For the past week+ CNS has been seeing laptops with dropped cruznet wireless connections. Here are directions for what to do depending on whether it is a University owned or personally owned device.

If the device is a checkout laptop or iPad, try rebooting the device (making sure they have saved their files to external media)
if that does not solve it put in an ITR ticket and mark the machine out of order.

If the device is a patron owned machine, please have them open up an ITR ticket by emailing help@ucsc.edu or calling 459-4357
it would be good if they could include their CruzID and their computer's MAC address. (how to get MAC, http://www.tvcc.cc/ISS/Find-MAC-Address.cfm)

So far this behavior has been seen at both McHenry and at S&E. The networking people really need tickets for this issue to be able to troubleshoot and resolve it.

Thanks,
Frank

Trial of Filmmakers Library Online

Check it out. Let me know if you like it.
Martha

Filmmakers Library Online: <http://flon.alexanderstreet.com>

<http://daiv.alexanderstreet.com/>


http://flon.alexanderstreet.com

Your access is activated effective today and will expire on June 13, 2011.

Expert searching in Next-Generation Melvyl / WorldCat Local

Gnashing your teeth over the limited search capabilities of N-G Melvyl? Regain some of that 'legacy' Melvyl searching by using OCLC's list of index codes.

These codes will work from the simple search box on our Find Books page (http://library.ucsc.edu/find/find-books) and in Melvyl's simple search (http://ucsc.worldcat.org/search), though not in Melvyl's advanced search (http://ucsc.worldcat.org/advancedsearch), as the fields are already pre-determined there.

Problem with PsycARTICLES database

This information came from a CDL Alert: CSA PsycArticles is experiencing server problems.

Patrons are encountering this message:
When users attempt to access articles online (either by linking from UC-eLinks or by searching the database directly), PDF or HTML interface links to display the full text results in error messages (e.g., Unable to access requested file, /csa/live/ft/psycarticles-set-c/BUL/70/bul_70_4_213.pdf).

CDL reports:
We just received the following information from ProQuest/CSA Technical Support:

A problem developed with the content and the result is the difficulty you're seeing now. We are working on reloading the content into the database to resolve the situation, but the process is not expected to be completed until Monay, April 11th. I apologize for any inconvenience this will cause in the meantime.

Writing 2: Vietnam Conflict-era magazines

Students in Dan Scripture's Writing 2 course on the Vietnam Conflict era need to look at contemporary advertisements in magazines from a year of their choice during that period (1965 to 1975).

The following list of the general-interest titles (along with their call numbers, locations, and relevant years held) the library holds either in print, or to which (in one case) there is full-content access on-line, may prove useful.

General-Interest, Vietnam Conflict-era Magazine Holdings at UCSC Library

Title	Years held	Call number	Location
The Atlantic	1965– June 1971	AP2 A8	4th floor, McHenry
The Atlantic Monthly	July 1971–75
Ebony	1965–75	AP2 E165	4th floor, McHenry
Esquire	1965–69	AP2 E84	4th floor, McHenry
Harper’s Magazine	1965–75	AP2 H3	4th floor, McHenry
Life	1965– April 1972	AP2 L547	4th floor, McHenry
Look	1965–71	AP2 L79	4th floor, McHenry
The New Yorker	1965–75	Full content accessible on-line: http://library.ucsc.edu/campusaccess/ejournal/new-yorker
Playboy	1965–75	AP2 P55	Protected Reserves, McHenry Circulation Desk
The Saturday Evening Post	1965–69	AP2 S2	4th floor, McHenry
Saturday Review	1965–January 1973	AP2 S27	4th floor, McHenry
Time	1965–75	AP2 T37	4th floor, McHenry
Vanity Fair	1965–75	AP2 V3	4th floor, McHenry
U.S. News & World Report	1965–75	JK1 U65	3rd floor, McHenry
Vogue	1965–75	TT500 V7	Lower level, Science & Engineering

Law books in the Ref collection

The designation REF LAW has been removed from Cruzcat, it is no longer a separate location.

Now that the law books in the McH Ref collection are arranged in call number order in the Ref stacks, it's no longer necessary to have a separate location for them. The records have been updated in Cruzcat, and Preservation is working to relabel volumes in the Ref stacks.

UCSC employee payroll data

There has been recent interest in employee payroll data for UC and UCSC.  As a reminder, this information is available on disc and kept in Reserves at McHenry.  To locate the call number, search for "UCSC" as the course name on the Course Reserves search page.  Items are listed alphabetically. The relevant title is "UC Employee Payroll Data Disc." Discs are available for 2005 - 2009.  The call number for the most recent data, 2009, is UCSC.1056.

Online versions of both system-wide and UCSC data are also available from the Sacramento Bee and the Santa Cruz Sentinel.

System-wide - Sacramento Bee
UCSC - Santa Cruz Sentinel

Coca cola taste tests

Some students from a psych class at Cabrillo college have come in looking for articles about taste test experiments involving colas (coke and pepsi). PsycInfo had a number of articles, including experiments from 1948.

They are working in groups of 4, and there are 6 or 7 groups. Their paper is due Wednesday.

In PsycInfo use the descriptor "Taste Perception" and KW cola to find 18 relevant scholarly articles. They need to pick the best five for the assignment.

Laura also discovered 14 articles in ASC using SU cola and SU evaluation

Language dictionaries

Hi Deskers,

Here is s quick reference list for language dictionaries and their call number sections in the Ref Stacks:

Arabic PJ6640
Chinese PL1455
English PE1628
French PC2640
Gaelic PB1591
German PF3640
Greek PA445
Hebrew PJ483
Hindi PK1936
Italian PC1640
Japanese PL679
Korean PL936
Latin PA2365
Persian PK6379
Portuguese PC5333
Russian PG2640
Spanish PC4640
Swahili PL8703

Hope this is helpful.

Best,

Laura

BP Deepwater Horizon oil spill resource

In case people are still getting questions about the BP Deepwater Horizon Oil Spill, I wanted to let you know that we recently received the official report to the president: Deep Water: The Gulf Oil Disaster and the Future of Offshore Drilling (http://cruzcat.ucsc.edu/record=b3539867~S5) and the accompanying recommendations (http://cruzcat.ucsc.edu/record=b3539868~S5).

I also wanted to share this Deepwater subject guide created by the Gov Docs librarian at MSU: http://guides.library.msstate.edu/content.php?pid=136282&sid=1167503

And a reminder about the bibliography link that Cynthia sent out back in May:
http://www.southalabama.edu/univlib/govdocs/gd/oilspill2010.html

--Jess

Cruznet issues

If you have a patron who cannot connect to Cruznet wireless (no page will load, they cannot get an IP address) and/or they are getting logged off repeatedly please put in a ticket.

-Include the person's name and their MAC address. Here is a website on how to find the mac address of common operating systems, http://www.wikihow.com/Find-the-MAC-Address-of-Your-Computer, and Apple iOS devices http://osxdaily.com/2010/08/05/find-iphone-mac-address/.
-The CNS help desk can also put in the ticket and has information on how to get the MAC address.

Thanks,
Frank Dang

Student survey publicity

You may notice small thin strips attached to our public stations on the 2nd floor at McH publicizing a student survey. The survey is sponsored by UCSC office of Institutional Research and is part of a statewide survey of students regarding class and lecture size. The survey closes on Feb 10th, at which time these strips will be removed.

The strips say: "Get heard. Take the class and lecture availability student survey @ www.uc-class.org. For a chance to win Nite Owl cookies"

Thanks,

Lucia

Math placement exam study guide questions

If students come to the McHenry Ref Desk asking for the math placement exam study guide, you can refer to this page on the Undergraduate Affairs site to explain what we have. Neither library has exactly that for this test, but S&E does have a textbook and an elementary algebra outline with some practice problems. McHenry has a set of videos put together by a UCSC professor that reviews pre-calculus. What seems to help them most is the bottom link for the practice exam.

Placing holds on Reserves material

A question that comes up often at the desk and on Ask A Librarian is how can a patron place a hold ahead of time on a book that is on Reserve. A patron can place a hold up to a day in advance on a Reserve item, but only in person. They can also take a Reserve item out overnight if they place a hold 2.5 hours before we close in person (so for example 9:30pm for M-Th) and then it has to be back 1 hour after we open the next day.

Grateful Dead Research Guide

There is a new guide to help students, or anyone, with questions about researching the Grateful Dead phenomenon. It is located both in the subject guide list and the how to list:

http://library.ucsc.edu/help/howto/grateful-dead-research-guide

The Grateful Dead Archive is being processed and will not be available for researchers until spring 2012.

Canon printer/copier in the Interlibrary Loan Student Room

Hi,
Toward the end of the day on Monday, 1/10/11, the color printer/copier in the ILL student room was having trouble. We have placed a service call and at this point have turned off the machine in anticipation of tomorrow morning's power outage. I will send a message when this machine is up and running again.

-Josh, ILL

Ref weeding project

I wanted to catch you up on a few things having to do with the McHenry Ref weeding project.

1. There are about 15 book trucks lined up along the back wall/fence labeled Ref Weeding Project Jan 2011. These are the trucks we'll be using for the pull
2. The two SAIV students (one of whom started working on it today) will be doing the pull (under my guidance) and the plan is to have this project done by the end of Jan of this year.

If you have any questions about how this is going please let me know.

Many thanks.

-- Molly

Special Collections NRLF request form link

This is the link for Special Collections NRLF requests:

http://library.ucsc.edu/speccoll/special-collections-nrlf-request-form

Gifts or donation requests until January 13th

While Paul Machlis is away (he'll be out January 3rd-January 12th), please refer any gifts or donation questions to Beth Remak, 459-2459 or remak@ucsc.edu.

Encore/Worldcat local update

I just wanted to let you all that I've had a few tweaks done to Encore.

The LOCATIONS facet now lists many more discreet locations . One of these locations that people may find particularly useful is the INTERNET location...this allows people to limit their search to items available online.

The other enhancement is the addition of the Worldcat Local database link on the right-hand side of the screen from the search results screen. Although not immediately apparent due to the generic Worldcat Local image, this is the link to Next Gen MELVYL. I would have liked to use an image that reflected this, but unfortunately, Encore doesn't support changing this image yet. :( You'll see once you've done a search in Encore, the Worldcat Local link appears on the right with the numbers of items that match your search. Clicking on that takes you to MELVYL's search results. This link only appears from the results list. It will not appear when you've clicked through to a specific title. This is an enhancement we are eagerly awaiting.

David

New music research guide

Many thanks to Paul Machlis for his new guide, How to Find Music in the Library.

It's a great review for helping patrons find music sources on the desk.

Phone books

Laura's recent post on pay phones pushed the notion of phones to the front of my reference brain so my attention was quickly captured by Leah Garchik's December 13th column in the San Francisco Chronicle highlighting a unique reference work:


In his new "The Phone Book: The Curious History of the Book That Everyone Uses But No One Reads," historian Ammon Shea writes that for a few decades at the end of the 19th century and start of the 20th, there was a hand-lettered Chinese phone book in San Francisco. This was for Chinese customers of Pacific Bell who used the only foreign-language phone exchange in the country.


Chinatown's first phone, in a Bush Street office, was in operation in the 1880s, and was much used by "farmers selling produce or looking for laborers." Beginning in 1890, residents had access to a public phone in the offices of a Chinese-language newspaper. By 1894, a Chinatown switchboard linked 37 phones; in 1898, they became part of Pacific Telephone and Telegraph.


Because Chinese characters are based on ideas rather than letters, the "directory" system was not alphabetic, and most operators would spend a great deal of their first months on the job trying to memorize phone numbers.

UCSC doesn't have The Phone Book: The Curious History of the Book that Everyone Used but No One Reads, but the section describing this distinctive San Francisco phone directory in more detail is included in the Google Books preview here.

While Santa Cruz may not have such a distinctive history of telephone directories our Special Collections Department does have a small collection of phone directories from as far back as 1918. The collection is in NRLF and more details about its scope can be found here.

Other historical directories more readily available include Polk and Haines directories which can be found in Cruzcat.  A detailed list of historical collections of local telephone directories held in various repositories throughout the county can be found on page 65 of Every Structure Tells a Story: How to Research the History of a Property in Santa Cruz County.

Pay Phones at UCSC

We have a list of pay phones on campus, but it is dated 2007. They may still be there, but this is unverified. I will update this entry if I get around to them to see if they are still operational.

Two closest to McHenry Library: Bay Tree Bookstore and Theater Arts ticket booth
Closest to Science & Engineering Library: Health Center

Complete list (**with TDD):

Bay Tree Bookstore 831-425-9245**
Performing Arts (ticket booth, near bldg 3) 831-425-9877
Health Center (back lobby near rear door) 831-425-9241
Kresge Town Hall (in front of the coffee house) 831-425-9073
College 9/10 (under stairwell of College 9) 831-425-9320
College 8 (entry porch DL building) 831-425-9403
College 8 (apt bldg 6 outside) 831-425-9846
College 8 (apt bldg 2 outside) 831-425-9849
Crown College (admin bldg gatehouse) 831-425-9645
Porter College (bldg C, outside dining hall) 831-425-9295**

The map below does incorrectly say UCSF, but it isn't. ;)

International census questions

We've had several questions about census statistics and demographics for countries around the world. As a reminder the U.S. Census Dept. maintains a list of International Statistical Agencies here. Many of these agencies provide English language versions. For example, yesterday a patron and I were able to  find a report, in English, from the Swedish census bureau about the demographics of immigrants from Iraq to Sweden.

Ref College and Careers collection

Hi all,

As part of the reference reduction I'm planning to do some heavy weeding in the college and careers collection outside of the BI room. Much of the material can obviously be withdrawn or moved into the ref collection under its call number. If there is anything questionable I'll consult with the appropriate bibliographer, but if you have questions or concerns about this collection or the material in contains please let me know. Once I've cleared it I will ask cataloging to remove that location from Cruzcat.

thanks, Frank

My ILL Requests update

Hi All,
This is to inform you that a fix is being put in place that might affect patrons who are trying to access the 'My ILL Requests' service OR might affect when they go to place interlibrary loan requests. We are having CDL change the field where patrons enter their barcode in request and 'My ILL Requests' so that they will no longer be able to put hyphens or spaces between the numbers of their barcode. Patrons were supposed to be putting their barcodes in like this all along, however, the entry field would allow all sorts of variations which would go on to create a distinct account in the interlibrary loan system.

Basically, over the next few days/weeks/months, if you encounter a patron who is having difficulty logging into ILL services you may want to ask how they are going about entering their barcode.
Barcodes should be entered as one continuous string of numbers.
ie: 2210600642878X
AND NOT
22106-0064287-8X OR any other variation like this.

If the patron continues to have trouble please refer him directly to us (call, or e-mail ill@library.ucsc.edu). This fix should be in place sometime on Monday Nov. 15th.
Feel free to write back for any clarification!

-Josh, Interlibrary Loan

What to do if a 1994+ UCSC dissertation does not appear in Digital Dissertations online

Although we archive the paper copies of all UCSC master theses and doctoral dissertations in Special Collections, they do not handle the submission of files to Digital Dissertations. We can make an inquiry of the UCSC Graduate Division about the student and title and they will verify that the dissertation was produced. They do not have information about its submission to Pro Quest (the company that produces the electronic files and supports Digital Dissertations). It is not mandatory for students to have their dissertations made electronically available so in some cases it may be that the student decided not to make it accessible in this format. The Graduate Division can check and verify if this is the case.

If you encounter an incorrect record in Cruzcat, where a link to Digital Dissertations is provided but does not work, please let Cataloging know and they can correct the record.

Articles & Databases link missing on home page

The Articles & Databases link on the left side of the library home page is missing and it has been reported.
In the meantime, use the Articles link in the center and then click on "More article databases."

Best, Laura

EBSCO changes requirements for using search tags in command line searching

EBSCO reports:

Dear EBSCO Customer,

Please note that over the next few days, we will begin migrating toward a new command line search requirement that all search tags be entered in upper-case ONLY, from the current lower, mixed and upper-case options. Here are the details of this change:
Search Tag Changes
Effective with a software release due this week, EBSCO will treat a short list of command line search tags (when entered in lower or mixed case) as text. Only UPPER CASE instances of these tags will be treated as search tags. The tags that will undergo this change are: AN, AS, AU, BE, DE, DO, DR, GI, IN, IP, IS, LA, RN, SO.

The EBSCOhost search engine will place quotation marks around the tags listed above, whenever they are entered in lower or mixed case. Therefore, a user will see the quotes in search history and saved searches going forward.

For example: if the user enters an american tragedy, they will see "an" american tragedy in their search history.

Please note: While users must only enter these specific tags in UPPER CASE with this software release (so that they will be treated as tags and not text), we highly recommend that all users become accustomed to entering ALL command line search tags in UPPER CASE to accommodate future additions to the short list of affected tags. The current list of tags that will be changed is made up of tags that are not frequently used, to cause the least amount of impact on "super" users who are the most likely to employ command line searching.

CruzID manager web pg down tonight

The cruzID manager website (http://cruzid.ucsc.edu) will be unavailable from 10pm-midnight tonight.

Printing authentication will still work for patrons. Students will not be able to configure or change their CruzID Gold passwords. This is an urgent change from the IDM team.

-Frank Dang

New laptops/iPads/calculators/headphones checkout policy

Hi all,

In order to bring our laptop and other equipment lending policies in line with the iPad pilot we have made some changes effective this morning. All laptops, iPads, and calculators can now be checked out for 4 hours at a time. This equipment can be taken outside of the library and may be checked out overnight after 8:30pm. Headphones may also be checked out for 4 hours, but patrons may not take them outside of the library and they cannot be checked out overnight.

If you have any questions please don't hesitate to contact me.

Nicole

Problem with public copiers - extra charges when using bypass tray

Frank Dang reports:

Public Services staff,

I wanted to alert you to an intermittent copier issue. McHenry Infocommons copiers and Cowell Room Copiers.

Sometimes when using the bypass the new copiers are double charging patrons. On Monday I tested this with the copier services staff and we were double charged. Pat True when back and tested it again with the copier technician and could not re-create the problem.

If you have a patron using the bypass tray on the new copiers in either building and they complain of double charging please notify ps_copiers@ucsc.edu and fdang@ucsc.edu with the time, date, copier number and a small explanation of problem.

If a patron is charged incorrectly the Circulation desks have refund forms, and the McHenry circ desk has cards for refunds.

Thanks,
-Frank

Update on Morton Marcus Poetry Reading tickets

McHenry Library's Circ desk is a distribution site for the free tickets to the 1st annual Morton Marcus Memorial Poetry Reading featuring Robert Hass on Nov. 6th. at the Cabrillo College Music Recital Hall.

Unfortunately, all the tickets have now been given out-- this is turning out to be a VERY popular event.

If those of you working at the Circ desk (or at other public service desks) end up with complaints about ticket availability please refer those folk to me. As of today noon there are still 20 tickets left at Bookshop Santa Cruz, and if there are cancellations it is possible there may be some at the door before the event.

Thanks for your assistance and patience .
-Christine Bunting

Zines for Community Studies 161 (Steiner)

If students from CMMU 161 come looking for two zines listed on their syllabus as "at McHenry Library", they are not available here. They are available on the web as free downloadable PDFs.
Here are the links:

Take Back Your Life: A Wimmin's Guide to Alternative Health Care
http://zinelibrary.info/files/takebackyrlife.pdf


Navigating the Space Between Brilliance and Madness
http://theicarusproject.net/files/navigating_the_space.pdf

I will contact the instructor and let her know.

October 18th-22nd desk schedule

Hi Deskers,

Next week's schedule has been posted on the staff portal page. We do not yet have a link on the main page, but I have submitted a request to WIT. In the meantime, login to the portal and then do a search in the top box for "reference". The schedule page will be the first link you see.

I will still distribute a paper copy to those who have asked for one.

Let me know if you have any questions.

Best,

Laura

Biomolecular Engineering/Computer Engineering 123A class

Hi all,

In case you get questions for the Biomolecular Engineering/Computer Engineering 123A class, we have a class guide to help students do research for their engineering design project. This is a 2 quarter class, so the page will likely be up for both fall and winter quarters:

http://library.ucsc.edu/course-guides/biomolecular-engineering-computer-engineering-123a

The class page has links to recommended article databases (Inspec, Compendex, Pubmed, etc.), plus other sources such as patents, application notes, and protocols. Please let us know if you have are any questions.

Christy H. and I are also willing to take questions directly from students.

-Ann

Bio 80A Life in the Sea

In case you encounter students from Bio 80A, Life in the Sea - courtesy of the S&E Ref blog.

Tips for Life in the Sea Classes

Many ref books that we tend to use for this class are out for Google Scanning.

Using the Gale Virtual Reference Library has helped. Shortcut: Search "GVRL" in cruzcat.

Searching for the species in Google Books can work too. They can then see if we own the book. Or sometimes they can view enough of the book to use it as a source from within Google Books.

I've had *some* success in Academic Search Complete. You can narrow to publication type = encyclopedia.

Updated policy regarding double-sided copying

There is no duplex copy support on the Copier services copiers here in the library, automated or manual. This will be fixed when the campus goes to a new copier and payment system, which there is currently a RFP in progress. Duplex will be available again when the new system goes in.

When using the bypass as a manual duplexer more jams will happen. Copier services had to turn off the automated duplex functionality on these copiers due to a compatibility issue between the payment systems and the copiers. Regarding the duplex issue some of the reasons duplex was turned off was because of the impact of support of having jams frequently, the payment issues, reliability and stability.

Elizabeth Cowell is the library contact to work through service issues with Campus Copier and Print services.
Omar will educate the Library ITS students on copier duplexing.

-Frank Dang

IT Help Desk updated schedule

Staffing hours for the McHenry IT Help Desk through 12/10/10:

9/25/10-10/8/10:
Mon: 12pm-midnight
Tues: 2pm-4pm, 9pm-midnight
Wed: 12pm-midnight
Thurs: 2pm-4pm, 9pm-midnight
Fri: 12pm-8pm
Sat: 12pm-7pm
Sun: 12pm-midnight

10/9/10-12/10/10:
Mon-Thurs: 12pm-midnight
Fri: 12pm-8pm
Sat: 12pm-7pm
Sun: 12pm-midnight

The first schedule through 10/8/10 allows for the new students to be trained. The second schedule reflects full staffing.

The main library hours page now lists these hours, as well as the staffing at S & E: http://library.ucsc.edu/hours

Double-sided copying in InfoCommons (revised)

The copier repair person had to disable double-sided (or duplex) copying as it was jamming the copiers. It jammed repeatedly when the person only had money to copy one side but it was set on duplex. The only remedy was to disable the function. So, if someone tries to use that setting, the paper trays will be grayed out (unavailable).

There is a workaround (and two students just asked this very question today):

Make a copy on the glass with the book or paper in the normal position. Then take that copy and put it in the bypass tray (on the right side of the copier), face-up with the printing facing towards you. Then place the next copy to be made from a book or piece of paper on the glass, and choose "Bypass Tray" on the control panel. That's how the copier will know to use that piece of paper and not paper from the lower regular trays. It has to be done one sheet at a time.
(Troubleshooting tip: if the paper edge is at all curled it may jam or feed at an angle, so make sure the paper is straight)

Rodent problem update on 2nd floor

The custodians are working to clean up the rodent mess. Most of the affected sections have been cleaned in the Ref stacks, but there are still some areas that need attention. The sections that need to cleaned still have the small, discreet signs attached. The signs are being removed once the cleaning is completed.

There are two compact shelving sections next to each other in the Ref Z's that have extensive droppings that need to be cleaned. The handles for these sections are tied together to prevent patrons from opening them. This section is in the middle section of compact shelving, and not visible from the InfoCommons.

If you encounter a patron who needs material from this section over the weekend, please let them know the items need to be cleaned and they should be available Monday morning.

Please stay vigilant for signs of rodents when you are in the stacks. Preservation is placing yellow streamers in books that need cleaning. Notify Preservation if you notice more signs of rodent damage. Of course, Preservation would be grateful if you would place streamers in books that need attention. More of these streamers are at the Ref desk, in the cubby under the 3rd Mac.

thank you,

Lucia

History 110A (Westerkamp) Early America class

Lynn Westerkamp is teaching her early America class this quarter.
Students are being asked to find 5-7 primary source documents. The
assignment is attached (to a separate refall email). I am not teaching
a class for this group. If the work becomes onerous at the desk, please let
me know and I'll check in with Lynn. Everyone already knows this, but just
out of a sense of duty, the How to Find Primary Sources in American History
page should be considered the "class page" for this assignment.

Many thanks,

Kerry

Monday, October 4th: CLA Snapshot Day

Hi Deskers,

Monday, October 4th is CLA's Snapshot Day and UCSC is participating. The impact for the Ref Desk is the way we tally statistics. We won't do a separate tally form for this. Instead, we will ask staff to record the number of questions within a transaction in the narrative box (for example, if you verify 3 citations, that's 3 questions, not the single long or short question we normally count, etc.). So go ahead and log your question as directional, short, or lengthy but also include the extra transaction information in the narrative box.

If you have questions, please ask Laura or Lucia.

Thanks, Laura

Oversized paper for music students

Many music scores are not regular sized and reducing them makes them too small to read. So we have in the cabinet just under the right desk Mac (looking from the desk), some 11" x 14" and 11" x 17" paper. Feel free to give some to students who ask for it. They can use it in the bypass trays on the copier. The bypass tray is a little drop-down tray on the right side of each copier. Please let Laura know if you have any questions.

Tip for Slug Card dispenser and "newer" bills

This worked for a student with a $5 bill that had color and the large image: try putting the bill in the opposite direction from what the bill slot says. It did not work the regular way, but it did this way. I don't know if this works for larger bills but it might.

Handout at Ref Desk explaining printing

IT Help Desk hours for Fall

The Fall Quarter hours for the IT Help Desk in the InfoCommons is:

Monday-Thursday: noon-3pm and 5pm-8pm
Friday: noon-5pm
Saturday: CLOSED
Sunday: noon-3pm and 5pm-8pm

So folks working the 10am-noon Ref Desk shift may get more printing and computing questions.
Some incoming freshmen have their CruzID Gold passwords already, and some do not. So it's always good to ask if they do, as they often just buy a card when they didn't know they could charge printing to their accounts.

An afternoon at the Fall Festival

Peggy McNicholas, Laura McClanathan and I set up a table at the OPERS Fall Festival yesterday and spent the afternoon meeting students and talking about the library. We asked passersby,"Have you been to the library yet?" and passed out fliers on services and hours.  If students didn't know where our libraries were located we gave them personalized maps with directions from their college to both McHenry and S&E.  We talked to close to 300 students both new and returning.  Returning students were especially happy to hear that we have been able to restore library hours thanks to the passage of Measure 42.  Every student we talked to expressed positive support for the library as reflected in this sampling of comments we collected:

- Yay! we love McHenry!
- Thanks for keeping it open!
- I love the library - I'm a fan!
- The library is our favorite

It was a great day, a wonderful event, spent with good company.  Here are some photos:

facsimile services on-campus

In addition to those services offered by the former XpressIt! (now absorbed by Print Services and located at B66, Baskin Engineering), faxes can be sent and received at Bay Tree Bookstore as well. Although this information is not currently listed on the bookstore's Web site (though see: http://summer.ucsc.edu/services), the service has been verified by their staff; charges are identical to those levied by Print Services (http://printing.ucsc.edu/printing/fax.html).

KL

Fall desk shifts begin tomorrow

Hello Deskers,

Fall desk shifts begin tomorrow, Thursday, September 23rd. I have posted the master schedule on the internal page (http://internal.library.ucsc.edu/ref/schedule/). This schedule will be migrating very soon to the new staff portal, and I'll send out a message when that happens. I am also updating materials at the desk, so please let me know if you notice something I've missed that is out-of-date. And don't forget to log your questions on SurveyMonkey. The link is still on the Firefox browser on the desk computers.

We've reduced the handouts kiosk to one, and moved it by the pillar closer to the InfoCommons. There are fall hours fliers, and an updated "Top 10 things" flier. I've seen groups of students come in and take them, so please let me know if you see them out of stock. I'm keeping an eye on them too.

Let me know if you have any questions.

Best,

Laura

Precalculus book by Cohen

If you get asked here at McHenry for the Precalculus book by Cohen, we don't have it. It is only at the Science & Engineering Library:

http://cruzcat.ucsc.edu/search/X?SEARCH=precalculus+cohen&searchscope=5&submit=Submit

Students are seeing this on the math placement test advising page, and I've let them know that it needs to be changed. Several students have already come by only to find that it is not here:

http://undergrad.pbsci.ucsc.edu/advising/gettingstarted/StudyGuideandPracticeExam.html

(corrected) Reference Desk Transactions Report, Summer Sessions 2010

During the two summer sessions of 2010 (21^st June–27^th August), the McHenry Library Reference Desk was open for four hours per day, Monday through Friday, from 1 till 5pm. This tallies to a total of twenty hours per week, or 200 hours for the entire ten-week period. In that period, 387 desk transactions were logged by Reference staff in SurveyMonkey (of which 379 included explanatory remarks). Since Reference staff have been logging desk queries through SurveyMonkey (from March 2010), 2501 transactions have been recorded:

March (includes Spring Break week)—144

April—685
May—927
June (prior to Summer Session)—738

The distribution of queries shows that the 1–2pm hour is most popular with 31.3 percent (121) of transactions, descending with each subsequent hour: 27.4 percent (106) from 2–3pm; 19.6 percent (76) from 3–4pm; and 19.4 percent (75) from 4–5pm. Additionally, 2.3 percent (9) of the questions were recorded at times when desk service was not available. While the majority of transactions were under five minutes (55.3% or 214), 29.2 percent (113) were five minutes or longer; directional questions were only 15.5 percent (60) of the total. Just over 3 percent (76) of the total came to us via telephone, and 2 percent (52) were printing or computing questions. (These transactions do not include off-desk, Ask A Librarian/QuestionPoint, or personal e-mail enquiries.)


Transaction Highlights

• Helped [emeritus librarian] determine the signature on an 1860 original letter he was transcribing from the Hihn-Younger Archive
• Recent UCSC graduate: advice on applying to master's degree v. doctoral programmes in pursuit of teaching at community-college level; Web site for faculty postings at California community colleges
• Emeritus-faculty proxy needed help with databases; also said that he has always received great service from our desk, and how much he appreciated that
• Assisted two lecturers working on a project which required analyzing the table of contents and physical layout/arrangement of a few journals. We only had electronic access to the journals they needed…. I suggested they contact an ENVS professor who I knew once used to edit the journal to see if he had a personal print subscription.
• Patron looking for data sets related to education from the perspective of population, transportation, health, environment, etc. Showed him ICPSR, several federal gov. sites, Rand California and our statistics guide. Also gave him contact info for [local ICPSR rep] and Lucia
• Books, articles, primary documents on Wilder Ranch, its history, and the Ohlone who lived in the area > extensive searching for, variously, Wilder Ranch, Rancho Refugio, Ohlone, Awaswas tribelet in local history titles in Reference Area, Cruzcat, SCPL, America: History & Life + advice on general Spain>Mexico>US California history and land grants
• Graduate student had ILL request for microfilm from New York State Archives denied as 'no lending library' although NYSA site states desired items 'available through ILL' > contacted our ILL, who will contact NYSA directly to enquire about item + found microfilm purchasing information on NYSA site to offer patron alternative if ILL unsuccessful
• 1970s-80s index for Santa Cruz Sentinel? > no such, but showed patron how to use SCPL Newspaper Clippings file along with microfilm
• Community member: reliable Web information/advice on home foreclosure options and alternatives > found relevant pages at HUD, FDIC, California Department of Real Estate
• UCSC staff member who is also a Cabrillo summer student needed help finding an expert from UCSC on global warming to interview for a project. Helped him find several names and printed contact info, primarily [Earth & Planetary Sciences faculty] who spoke on the topic for Synergy
• Historical information about the invention of the washing machine - found one book in Ref and several in stacks. Also wanted advertisements from different decades. Gave her call no. for All-American Ads by decades.
• Tutorial on finding popular articles reporting new scientific research then finding scholarly studies on which articles are based > New York Times and Academic Search Complete, then PubMed and PsycINFO
• [Community researcher] needed help finding and accessing a document on land use from 1878. It's an online document that Hastings owns in their Making of Modern Law database. He'll have to visit Hastings to access it. Also spent time telling him how to best approach access to these documents, when to use Cruzcat, limitations of Melvyl, and about Calcat. He was very appreciative!
• Former student doing an internship for [Politics faculty], researching mayors who are notable or “heroes”—Academic Search Complete, newspapers, how UC-eLinks works, ILL process, Cruzcat -- subject headings "mayors", Dictionary of National Biography, Gale Biographies database, ref book: Biographical Dictionary Of American Mayors, 1820-1980
• Staff member looking for FCC decision concerning wireless signal boosters > found public notices and comments in FCC Electronic Comment Filing System, eventually determined from listed proceedings that FCC's Wireless Telecommunications Bureau had jurisdiction in matter, went to their separate site and found Headlines Archive lists all official public notices, news releases, and orders/decisions > determined no decision has yet been made in the case of signal boosters (as comment is still being collected)
• Researcher from UCSF called to verify a citation from Source: Encyclopedia of Drugs, Alcohol & Addictive Behavior. We have title electronically, and in print. Almost needed to use the print because the title search didn't return results. Determined there was a slight title change from what the researcher had vs. the title in the source.
• Advice on appropriate use, according to Chicago Manual of Style, of footnotes v. bibliography v. in-text notes v. reference list

Underground Newspaper Collection

If you've ever had to find anything in the Underground Press Collection, you know it can be confusing, so perhaps this will make it easier:

If you see "In: Underground Newspaper Collection" after a location of McH Microform,
(as in this example from the "People's Press": http://cruzcat.ucsc.edu/record=b1528604~S5),
then you need to look up that title in the guide to the Underground Newspaper Collection. The guide lives in the bookcase at the end of the microfilm cabinets that is closest to the microform readers. It is in call number order under PN4888.U5U542. It will tell you what our holdings are an what roll# it is on.

Then you will find all of the Underground collection in cabinets 40 and 41 against the back wall of the microforms area.

Classical Scores Library

We have access until November 10 to "Classical Scores Library," an online collection of scores available at the Music Online site (the home of four of our streaming audio databases -- Classical Music Library, Smithsonian Global Sound, American Song, and Contemporary World Music).

Please take some time to browse and test this resource. It is expensive, but there appears to be a one-time funding possibility for acquiring it. I would very much appreciate any feedback regarding the value of this resource (once all of the content has been loaded) to your teaching and research.

The vendor has told me that each score will soon have a link to "available recordings" so that one may play the corresponding audio (in Classical Music Library) while reading the score. However, there appears to be a technical problem with that right now.

To get to the resource, I suggest that you go to:

http://library.ucsc.edu/subjects/music/websites

and then click on any of the links that say "Also available at Music Online."

Thank you,

Paul Machlis

Billing voicemail

There seems to be a problem with the billing voicemail line 9-4053. Please have patrons send emails to billing@library.ucsc.edu until fixed. If they really, really need to speak with someone you can give them my extension 9-3381. I will let you know when it is fixed.
--
Sara Puhl
Library Billing Coordinator, UCSC
1156 High St.
Santa Cruz, CA 95064
831-459-3381 Phone
831-459-8206 Fax

Next Gen Melvyl now has tabbed limits for embeddable search box

A common concern expressed about Next Gen Melvyl is that article and book records are often intermingled in the search results. A new tool, in the form of an embeddable search box, takes a step toward addressing that by including tabs that limit the search set.  Here is an example of what the search box can look like:

In this example the search can be limited to articles or books or search everything. Other format options include DVDs, videos, audio books and images. The scoping option generates a drop down menu that will allow you to limit your search to UCSC, UC libraries or libraries worldwide.

If you want to embed this in a page you maintain the code can be found here:

http://ucsc.worldcat.org/tools/searchboxhtml

Media Center hours

The Media Center hours from today through September 22nd are Monday through Friday 12pm-5pm.